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rajesh.kumar
Enthusiast

Internet SIP video call fails via VCSE - SIP device registerd with CUCM

Hi

We have Cisco CUCM 9.1.1 and video device as well as 9971 phones are registered with CUCM.

We have VCS and VCSE

VCS is integrated with CUCM via SIP

We can receive and make SIP video calls through internet. It is working fine.

But some of the video calls are not going through.

Here I have attached the search history for one call.

I have changed the domain name, just sake of not disclosing it.

ex90video@cisco.com was not able to dial 4444@videocall.com

But same time other organization video device was able to dial 4444@videocall.com through internet.

Issue is: If other organization Cisco video device is able to call 4444@videocall.com, then why ex90video@cisco.com was not able to dial video call to ex90video@cisco.com

On VCSE I get below error

tvcs: Event="Call Rejected" Service="SIP" Src-ip="173.38.212.76" Src-port="5061" Src-alias-type="SIP" Src-alias="sip:ex90video@cisco.com" Dst-alias-type="SIP" Dst-alias="sip:4444@videocall.com" Call-serial-number="9d9e3368-1d01-4161-b748-e9b5e1b577e6" Tag="6ed94b88-bdc0-416f-9f20-157677003ae3" Detail="Not Found" Protocol="TLS" Response-code="404" Level="1" UTCTime="2014-06-24 12:18:22,506"

on VCS In get below error.

 

Search (210)
        State: Completed
        Found: False
        Reason: Request Timeout
        Info: Request Timeout
        Type: SIP (INVITE)
        CallSerial Number: 9c78dd04-de41-4691-ae93-9d5bbb352922
        Tag: 6ed94b88-bdc0-416f-9f20-157677003ae3
        Source (1)
            Authenticated: False
            Aliases (1)
                Alias (1)
                    Type: Url
                    Origin: Unknown
                    Value: ex90video@cisco.com
            Zone (1)
                Name: VCSE_Zone
                Type: TraversalClient
            Path (1)
                Hop (1)
                    Address: 172.10.10.31:7001
                Hop (2)
                    Address: 173.38.212.76:5061
                Hop (3)
                    Address: 173.38.197.43:5061
                Hop (4)
                    Address: 216.128.34.129:5061
        Destination (1)
            Alias (1)
                Type: Url
                Origin: Unknown
                Value: sip:4444@videocall.com
        StartTime: 2014-06-24 16:17:50
        Duration: 32.02
        SubSearch (1)
            Type: Transforms
            Action: Not Transformed
            ResultAlias (1)
                Type: Url
                Origin: Unknown
                Value: 4444@videocall.com
            SubSearch (1)
                Type: Admin Policy
                Action: Proxy
                ResultAlias (1)
                    Type: Url
                    Origin: Unknown
                    Value: 4444@videocall.com
                SubSearch (1)
                    Type: FindMe
                    Action: Proxy
                    ResultAlias (1)
                        Type: Url
                        Origin: Unknown
                        Value: 4444@videocall.com
                    SubSearch (1)
                        Type: Search Rules
                        SearchRule (1)
                            Name: CUCM_URI
                            Zone (1)
                                Name: CUCM_Zone
                                Type: Neighbor
                                Protocol: SIP
                                Found: False
                                Reason: Request Timeout
                                StartTime: 2014-06-24 16:17:50
                                Duration: 32.01
                                Gatekeeper (1)
                                    Address: 172.10.10.12:5060
                                    Alias (1)
                                        Type: Url
                                        Origin: Unknown
                                        Value: 4444@videocall.com

 

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