ip calls to VCS Expresway call from external devices not connected

[onur temel]

hello friends

I got a problem in calls that orginated from external devices to the vcs expresway as format XXXX@vcserealip.

however there is no problem as kind of calls SIP URI format XXXX@domain.com

are there any advices?

thank you.

[Patrick Sparkman]

From my understanding of your issue, @VCS_IP calls fail, while @domain calls work?

You can create a transform on your VCS to convert the VCS_IP to your domain.  We have this same issue with our VCS on occasion, you can try the following, it should resolve your issue.

Pattern type: Suffix

Pattern string: %ip%

Pattern behavior: Replace

Replace string: <your domain without @>