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onur temel
Beginner

ip calls to VCS Expresway call from external devices not connected

hello friends

I got a problem in calls that orginated from external devices to the vcs expresway as format XXXX@vcserealip.

 

however there is no problem as kind of calls SIP URI format XXXX@domain.com

 

are there any advices?

 

thank you.

5 REPLIES 5

From my understanding of your issue, @VCS_IP calls fail, while @domain calls work?

You can create a transform on your VCS to convert the VCS_IP to your domain.  We have this same issue with our VCS on occasion, you can try the following, it should resolve your issue.

Pattern type: Suffix

Pattern string: %ip%

Pattern behavior: Replace

Replace string: <your domain without @>