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Michael Marzol
Beginner

Is There a Physical Method to Factory Reset a Profile C40 ?

Help needed!

It seems tht a previous employee demoted the default "admin" user to a role of "user" which does not allow me full access to the devices configuration. Additionally, logging in via SSH yields the same user permission error when attempting to perform a factory default that way. The root user is not configured either. I know there is a physical method to factory reset the C20....but what about the C40?

Any assistance is highly appreciated,

-Michael M

1 REPLY 1

There is no physical method for the C40.  You can connect to the C40 via the serial port and run a command to factory reset the codec, see the steps outlined here, password-recovery, based on what version of software the C40 is running.

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