Issues with C20 and the touchpad

[teckardt2012]

Hello,

a costumer from our company has the following problem with a Cisco C20: after a restart of the system, the touchpad tries to update, restarts and than tries again.

I told the costumer to reset the touchpad to default settings, but it changed nothing.

The C20 is on TCS.1.4.295090.

If you have any advice I would be thankful. If you need additional information please let me know.

Thanks and regards

Tobias

[Danny De Ridder]

Hello,

if you get the logfiles from the C20 and attach them, we can probably see what's going wrong.

To get the logfiles :

http:///web/logs/bundle/current

http:///web/logs/bundle/old

Danny.

[christianfroehlich]

Hi Danny,

I well send logs to your mail adress.

kind regards

christian

[Danny De Ridder]

Hello,

thanks for the logs.

I see the touch panel is an old version "E" which has some issue with its ethernet port. Please open an SR with the TAC to get your touch panel replaced.

Jan  1 02:10:23 localhost main: TT6.0.0.876266

Jan  1 02:10:23 localhost main: SW Release Date: 2013-01-28

Jan  1 02:10:23 localhost main: Product information

Jan  1 02:10:23 localhost main: Endeavour

Jan  1 02:10:23 localhost main: Main board: E

Regards,

Danny.