a costumer from our company has the following problem with a Cisco C20: after a restart of the system, the touchpad tries to update, restarts and than tries again.
I told the costumer to reset the touchpad to default settings, but it changed nothing.
The C20 is on TCS.1.4.295090.
If you have any advice I would be thankful. If you need additional information please let me know.
Thanks and regards
thanks for the logs.
I see the touch panel is an old version "E" which has some issue with its ethernet port. Please open an SR with the TAC to get your touch panel replaced.
Jan 1 02:10:23 localhost main: TT22.214.171.1246266
Jan 1 02:10:23 localhost main: SW Release Date: 2013-01-28
Jan 1 02:10:23 localhost main: Product information
Jan 1 02:10:23 localhost main: Endeavour
Jan 1 02:10:23 localhost main: Main board: E