Login Error On Jabber via VCS Expressway

[Acevirgil de Ocampo]

Hi,

I encountered problem on Jabber users logging in via VCS Expressway as external server.

Login error is "Wrong username/password or domain".

Internal Jabber users using same credential can log in successfully via VCS Control as internal server and can make calls. No issue on internal.

External endpoints/codec can register on VCS Expressway using SIP and can make call to internal endpoint registered on the VCS Control.

SIP domains are both configured on the VCS servers.

The VCS servers are both running on X7.2.2 and Jabber users are provisioned via TMSPE running TMS 14.1.1.

What is the possible cause of the problem??

Thank you.

Acevirgil

[Alok Jaiswal]

Hi Acevirgil,

you would like to see the below post

https://supportforums.cisco.com/message/3978709#3978709

nice explanation. re-check the configuration.

- have you added the public sip server address on the TMSPE config template

- on the vcs-control traversal client set the zone policy to " check credential"

- on VCS-exp under the traversal zone and default zone set the policy to " do not check credential"

- check the default subzone policy on VCS-Exp? is it check credential or treat as autheticated.

Rgds

Alok