low or no audio on mxp 6000 when we connect via polycom rmx

Himanshu Joshi · ‎02-23-2016

Hi,

we have a tandberg/cisco mxp 6000 codec, the issue is that there is no audio output when we connect it to a polycom RMX, having said that the codec works just fine during point to point calls (i.e mxp 6000 to polycom endpoint).

can anybody help here..??

Thanks & Regards

Himanshu

Acevirgil de Ocampo · ‎02-23-2016

Is this a H323, SIP or H320/ISDN call?

Could you check what is the audio codec being used when connecting to the Polycom RMX?

Tandberg 6000 MXP software version? RMX version?

regards,

Acevirgil

Himanshu Joshi · ‎02-24-2016

Hi Acevirgil, thanks for reply. the call is H323 and the audio protocols are g711, g729,g723.1,g722.1 and the endpoint ver is F9.1.2.

please find below logs for your reference

Line 1404: capability receiveAudioCapability : g711Ulaw64k : 20 Line 1409: capability receiveAudioCapability : g711Alaw64k : 20 Line 1414: capability receiveAudioCapability : g729AnnexA : 2 Line 1419: capability receiveAudioCapability : g7231 : Line 1421: maxAl-sduAudioFrames 1, Line 1956: H323MCS-1 Outgoing audio open G.722.1 32 kbps Line 1977: dataType audioData : genericAudioCapability : Line 1977: dataType audioData : genericAudioCapability : Line 2053: dataType audioData : genericAudioCapability : Line 2053: dataType audioData : genericAudioCapability : Line 2081: H323MCS-1 Incoming audio open G.722.1 32 kbps Line 2523: H323MCS-1 pkts 225, loss 0, jitter 0, maxjitter 3, drop 0, rate 300 (Audio input) Line 2529: H323MCS-1 pkts 231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2589: H323MCS-1 pkts 475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2595: H323MCS-1 pkts 481, loss 0, jitter 52482, maxjitter 52482, drop 0, rate 320 (Audio output) Line 2631: H323MCS-1 pkts 725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2637: H323MCS-1 pkts 731, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2648: H323MCS-1 pkts 975, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio input) Line 2654: H323MCS-1 pkts 981, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2665: H323MCS-1 pkts 1226, loss 0, jitter 9, maxjitter 13, drop 0, rate 320 (Audio input) Line 2671: H323MCS-1 pkts 1231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2691: H323MCS-1 pkts 1475, loss 0, jitter 0, maxjitter 10, drop 0, rate 310 (Audio input) Line 2697: H323MCS-1 pkts 1481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 2726: H323MCS-1 pkts 1725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2732: H323MCS-1 pkts 1731, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 2743: H323MCS-1 pkts 1975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2749: H323MCS-1 pkts 1981, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 2778: H323MCS-1 pkts 2225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2784: H323MCS-1 pkts 2231, loss 0, jitter 3, maxjitter 3, drop 0, rate 320 (Audio output) Line 2795: H323MCS-1 pkts 2475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2801: H323MCS-1 pkts 2481, loss 0, jitter 3, maxjitter 3, drop 0, rate 320 (Audio output) Line 2812: H323MCS-1 pkts 2725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2818: H323MCS-1 pkts 2731, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 2984: H323MCS-1 pkts 2975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 2990: H323MCS-1 pkts 2981, loss 0, jitter 2, maxjitter 2, drop 0, rate 320 (Audio output) Line 3019: H323MCS-1 pkts 3225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3025: H323MCS-1 pkts 3231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3036: H323MCS-1 pkts 3475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3042: H323MCS-1 pkts 3481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3053: H323MCS-1 pkts 3725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3059: H323MCS-1 pkts 3731, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 3088: H323MCS-1 pkts 3975, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3094: H323MCS-1 pkts 3981, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3105: H323MCS-1 pkts 4225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3111: H323MCS-1 pkts 4231, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3191: H323MCS-1 pkts 4475, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3197: H323MCS-1 pkts 4481, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3226: H323MCS-1 pkts 4725, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input) Line 3232: H323MCS-1 pkts 4731, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio output) Line 3243: H323MCS-1 pkts 4975, loss 0, jitter 0, maxjitter 2, drop 0, rate 320 (Audio input) Line 3249: H323MCS-1 pkts 4981, loss 0, jitter 1, maxjitter 1, drop 0, rate 320 (Audio output) Line 3260: H323MCS-1 pkts 5225, loss 0, jitter 0, maxjitter 0, drop 0, rate 320 (Audio input)

Regards

Himanshu