04-08-2013 01:47 PM - edited 03-18-2019 12:54 AM
I have an MCU 4205. I have enabed the internal Gatekeeper, I have opened the Gatekeepr port, but it does not seem to be working. In the Gatekeeper status, it says Registrations: 0/0 (see image below). The 0 in the demoninator indicates that the Gatekeeper is not working, so it cannot register anything. What can cause this?
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04-08-2013 03:03 PM
Could it be that the MCU isn't activated as mentioned in the header of the page?
04-09-2013 07:41 AM
Check "Do not show this page next time", and click the link above it "Continue to Product Licsnse Registration".
04-08-2013 02:02 PM
what software vesion are you using?
what does the log say?
what type of endpoint are you trying to register to it?
have you configured NTP server on it?
04-08-2013 02:16 PM
Software:
Have version 4.3, but have also upgraded on a different box to 4.4. No change.
Log:
Gatekeeper: Enabling Built-in Gatekeeper
Gatekeeper: Setting Changed--Registering All
Endpoints:
The only thing I am trying to register to it right now is the MCU itself. I expect to see 1/25 for Registration Status, which I do see on another unit (see image below).
NTP:
NTP not enabled
04-08-2013 02:28 PM
I would recommend to configure a NTP server as H323 is very sensitive to time.
04-08-2013 02:40 PM
I don't think that's it. I have a good, working 4205 and the NTP is not set on that one either. I have tried to find the difference in configuration between the two but have not be able to identify it yet.
04-08-2013 02:08 PM
I assumed in my previous post that you have done this already:
To start the gatekeeper:
if you haven't done, please this first.
//Ahmad
To start the gatekeeper:
04-08-2013 02:18 PM
Yes. All those steps were done.
04-08-2013 03:03 PM
Could it be that the MCU isn't activated as mentioned in the header of the page?
04-08-2013 03:08 PM
That is a darn good question. Now that you mention it, the working unit does not say that. Will look into it. Thanks.
04-08-2013 03:21 PM
Product activation maybe the problem. But I don't see anywhere on the web GUI that allows you to activte it with a key. Does anyone know how to activate the 4205?
04-08-2013 03:32 PM
You have an old configuration file saved somewhere? If you have a backup, the key is stored there, so you may be able to copy that and paste to the MCU.
VR
Patrick
04-09-2013 10:38 AM
Yes. This is correct. The internal Gatekeeper will not work unitl you enter the product activation key. This solved the problem.
04-08-2013 03:33 PM
I'm unable to provide a screenshot, but it's on the settings > upgrade page, it's an activation option key.
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04-08-2013 03:40 PM
Thank you, that will do it. So, does that mean the built-in Gatekeeper is upgrade option?
04-08-2013 03:43 PM
Gatekeeper is a built in feature, doesn't require an option key.
Go here, http://www.cisco.com/go/license, and choose the option of: Get existing > Tandberg license.
Enter your MCU serial number and it will return to you all the options keys that have been allocated to that serial/device according to Cisco's database including the activation key.
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