12-21-2016 07:08 AM - edited 03-18-2019 06:43 AM
I have MCU 5310 with 4 HD port capacity
But fourth participant gets to the conference only with audio, if I remove one of the participant it will show video
I mean it can do video call only for three users
where I can check it or how I can troubleshoot it?
Solved! Go to Solution.
12-21-2016 01:12 PM
Can you tell us or provide a screenshot from the Status > Conferences page?
Are you displaying content during the conference?
From what I can tell from the MCU 5300 Series Help Guide, it doesn't have dedicated content ports, so I believe if you're displaying content you might be using a video port, though I'm not sure.
12-21-2016 01:12 PM
Can you tell us or provide a screenshot from the Status > Conferences page?
Are you displaying content during the conference?
From what I can tell from the MCU 5300 Series Help Guide, it doesn't have dedicated content ports, so I believe if you're displaying content you might be using a video port, though I'm not sure.
12-22-2016 03:30 AM
Hello, yes I solved problem, as you saying the problem was that one port was always allocated by content channel, I didn't understand why it is working in this way, even there is no any content sharing it always allocates one port, I disabled it.
Thank you for your reply.
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