MIC button LED of IX5000 works anomally

[Texas Hare]

Hi

I have a probem. i have been using IX5000 system with MIC button.

One day, the MIC button works anomally.

As far as i know, LED works only green or red color. (green status when properly hearing, led status when mute state)

But it works green and red simultaneously.

I'll attach pics file.

why this symptoms occurs? how can i resolve this issue?

[George Sotiropoulos · Accepted solution]

Hello,

Apart from this LED "anomaly" performance, does the videoendpoint work ie, is it registered to the CUCM and are you able to place and receive calls with audio?

If everything works fine, then you may just consider contacting TAC, open a case and request for replacement -in necessary-

George