cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
542
Views
0
Helpful
3
Replies
Highlighted
Beginner

Missing meeting list button on the touchscreen (sx20)

Dear all,

i have a problem with a touchscreen that is paired with a sx20.

The meeting list button is not displayed on the touchscreen and i didn't find a solution for that problem.

On a second touchscreen that is paired with a second sx20 the button is shown under the same TMS.

TMS 13.1.2

TC 5.1.6

I found a posting that an enforce managment settings on the TMS would help, but it there wasn't any change on the touchscreen.

Kind regards,

Rainer

3 REPLIES 3
Highlighted
Cisco Employee

Hi Rainer ,

1. factory reset to codec .

2. Purge and add system again .

3. Once it is done schedule meeting .

4. If butoon is not displayed then restart codec .

First try step 2 to 4 , if it not work then try 1 to 4.

hth

Kind regards

Dharmmesh

Highlighted

Hi,

Please make sure that the TMS IP address is added in External Manager field on the interface of the Codec.

If it is done, then please try the steps as suggested by Dharmesh above.

Thanks,

Saurabh

Highlighted

Thank you for the feedback!

I will try your solutions and will report if it worked!