MPS 200 with J 4.6. We are having issues with encryption and unable to install latest, J 4.7.2

[Manuel Lopez]

We have an MPS 200 with J 4.6. We are having issues with encryption and the tech assigned to our TAC case informed us that version J 4.7.2 would resolve the issue per release notes (confirmed). Unfortunately we have been unable to install latest, J 4.7.2. Every time we select the 4000j472.tar.gz file, the MPS displays software upgrade failed. We have used IE 8, 9 and 11 and have opened them up as much as possible, still no joy. We have unzipped the file, but do not know which file to select for the install.

Would appreciate any assist.

[Jens Didriksen]

You need to upload the tar.gz file as it is without unzipping it. I take it you have entered the correct release key? Could also maybe try another browser such as Firefox or Chrome perhaps.

/jens

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[Patrick Sparkman]

You could also, try downloading the file again, perhaps the file you downloaded got corrupt at some point, it's been known to happen.  Since you have a TAC case open, the tech should be able to help with the upgrade if the MPS just doesn't want to take the file at all no matter what you've tried.

[Wayne DeNardi]

As the others have suggested - download the file again - and check that the MD5 Checksum (with something like WinMD5) of what you have downloaded matches what it should be (for J4.7.2 is b328946e6ca24f181c937d90d8e5cc12).  Then upload the .tar.gz file as downloaded (wihtout extracting it).

Wayne
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