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Cisco Community Designated VIP Class of 2020

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Beginner

MX200/MX300 camera failed

Hello all,

 

A customer encounters some camera issue with MX200 G2. Camera doesn't place in default position, can't stabilize correctly, and moves continuously .

Some reset position of camera and reset factory don't solve that.

I found no document which explain a replacement of camera.

 

A replacement of camera is possible with MX700/MX800, but is it possible with MX200/MX300?

 

Christophe

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VIP Advisor

Re: MX200/MX300 camera failed

According to the "Spare parts and cables" guides, this isn't something that is readily available.  Your best bet would be to log an RMA through the TAC and they will organise a replacement unit to be sent.

Wayne
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2 REPLIES 2
VIP Advisor

Re: MX200/MX300 camera failed

According to the "Spare parts and cables" guides, this isn't something that is readily available.  Your best bet would be to log an RMA through the TAC and they will organise a replacement unit to be sent.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

View solution in original post

Beginner

Re: MX200/MX300 camera failed

Hi Wayne,

 

That's what I thought too. So I check endpoint state, and if necessary I'll do a RMA to Cisco to change all the endpoint.

 

Thanks.

 

Christophe

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