08-27-2015 10:33 PM - edited 03-18-2019 04:55 AM
I'm tryng to make SX10 to work in standalone mode. So far I did:
-- Give SX10 Internal IP
-- Assign an External IP (NAT) on the firewall
-- Open SIP port 5060-5061 and SIP Media port 2326-2486 on the firewall
But when I run the diagnostics, it still giving me the error:
Can someone shine some lights on this error? What else should I do to make this device work? Thanks!
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ERROR: Call Protocol Registration
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08-28-2015 01:27 AM
08-27-2015 11:00 PM
The diagnostics showing following errors:
08-28-2015 12:57 AM
See https://supportforums.cisco.com/discussion/12212026/sx10-call-type-scenario and note the reply by Salim Ghoggal.
/jens
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08-28-2015 07:55 AM
I did the prefix@IP in the URI field (please see my configuration screenshot).
Any other thoughts? Thanks!
08-28-2015 01:27 AM
Make sure SIP Listenport is set to On.
/Magnus
08-28-2015 07:53 AM
09-03-2015 09:18 PM
Still can not figure out. Any thoughts? The log does not contains any useful information....
09-03-2015 10:29 PM
What software version are you running on the endpoint?
Are you able to provide a copy of the xconfig and xstatus of the endpoint so we can have a look to see if there are any issues in the configuration?
Wayne
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09-03-2015 11:03 PM
09-10-2015 11:12 AM
09-10-2015 04:59 PM
Is it that you can't dial out or others can't call in, or you're trying to resolve the error noted in your first post?
Simply put the SX10 isn't meant to be used as a standalone like an H323 endpoint can, although it can be made to do so, in which case the error complaining that it's not registered to a SIP registrar will always be present.
09-10-2015 04:59 PM
I'm trying to resolve the error. I also try to call out but failed (error: cannot connect calls. On the screen, it also shows "not registered").
09-10-2015 10:57 PM
I haven't had a good chance to have a look through your whole configuration, but one thing that could be affecting things is you're using your Internal IP address in the SIP Profile rather than the public address. I don't have access to a SX10 here to double check, but that'll affect the other end being able to call-back.
As Patrick has said, you can likely ignore the error, as the device isn't registered to a SIP registrar, so, even though it may work, the error will always be present in the diagnostics.
Wayne
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09-10-2015 08:20 AM
Hi Wayne, do you see any issue on my configuration? I'm still stuck on the error and can not make any video calls...
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