Hi Good Morning
I have 2 C20 with the same configuration, but in one C20 I couldnÂ´t it control by web, I mean, I couldn´t move or zoom it, but in the other one I can.
Could you tell me how I need to configure it ?
This the picture about the C20 that I couldn´t configure
Solved! Go to Solution.
I'd suggest that you first try the steps that @Patrick Sparkman has suggested. I'd also consider looking at updating the software on that endpoint as the screenshots you have posted appear to be of a very old software version. The latest software release available for the C20 is TC7.3.12.
If the C20 is on an active support contract, you can downloaded here: C20 TC7.3.12 Software. If the C20 isn't on an active support contract, but you have another C Series endpoint that is, you can use it to download the software. Some security advisories also provide free software to patch vulnerabilities, for instance cisco-sa-20170607-tele will get you access to TC7.3.8, simply contact TAC with the advisory and request the software.