Objects for PrecisionHD 4X Camera Connectivity Problems(CSCua44699)?

[hashimoto.kotaro]

Hi all,

Does anybody know how to specify potential faulty cameras by S/N or ship date for BugID:CSCua44699?

Because it takes too much workload for us to upgrade all C20s at our customer sites...

Regarding root cause, we can find it in "PrecisionHD 4X Camera Connectivity-Rev10.pdf" Page3.

For me, it seems that this is a hardware issue caused by new NAND flash found in recent cameras.

So I think Cisco can specify potential faulty cameras by S/N or ship date.

Best Regards,

Kotaro Hashimoto

[Tomonori Taniguchi · Accepted solution]

CTS-PHD1080P4XS1 camera with SN A1AT40Dxxxxx (manufactured from late 2011 or later) has high potential for hitting this known issue.

This information is available in Fields Notice # 63534, http://www.cisco.com/en/US/partner/ts/fn/635/fn63534.html.

Translated version (in Japanese) is available at http://www.cisco.com/cisco/web/support/JP/111/1115/1115513_fn-j-63534.html.

[hashimoto.kotaro]

Thank you Taniguchi-san,

We could specify suspicious cameras.

I have not set up my profile to receive email updates about Fields Notices.

It is very useful.

Best Regards,

Kotaro Hashimoto