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Participants are not show up on the CMM after join the meeting

simon1964
Level 1
Level 1

After participants join the CMS conference meeting I cannot see them on the CMM. It takes more than 1 minute before I see their connection status on CMM. I have two systems but only one has the problem. Both systems are running on the same software version. I reboot the CMM and CMS but have same problem.

Please help.

1 Accepted Solution

Accepted Solutions

lior look
Level 5
Level 5

It sounds like a network issue of the cdr procedure between CMS and CMM

 

Try to look on the CDR conversation from CMS by the trace log from CMS

View solution in original post

2 Replies 2

ercanzer27
Level 1
Level 1

Hi Simon, which CMM and CMS versions you are running on ? I have 2.9.1 for both and there is no issue. 

lior look
Level 5
Level 5

It sounds like a network issue of the cdr procedure between CMS and CMM

 

Try to look on the CDR conversation from CMS by the trace log from CMS

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