Password Recovery on a VCS?

[RICHARD MESSINGER]

I have a customer that seems to have lost what the password is to a VCS Expressway.  It has been running fine for several years but now they are looking to add licenses and upgrade the software(they are running 4.3) but they are not finding the correct username/password combination.

Is there a password recovery procedure that can be done on the VCS if I am connected to the VCS via the serial cable?

Thanks.

[Martin Koch]

Take a look at page 43:

http://www.tandberg.com/support/dl.php?id=1146&dir=User_Manuals&fn=TANDBERG%20VCS%20Administrator%20Guide%20(X4.1).pdf

Resetting a forgotten administrator or root password 
If you forget the password for the default admin account or any other administrator account,
 log in to the VCS using the account of another administrator with read/write access and change the password. 
However, if you do not have any other administrator accounts with read/write access, or have forgotten the passwords for them all, it is possible to set a new password for the admin account using the following procedure. This can also be used if you have forgotten the password for the root account: 
1. Connect a PC to the VCS using the serial cable as per the instructions in steps 1 and 2 of Initial configuration using serial cable. 
2. Reboot the VCS.
 3. Login from the PC with the username pwrec. 
No password is required. 
4. Select the account (root or admin) whose password you wish to change. 
5. You will be prompted for a new password. The pwrec account is only active for one 
minute following a restart. Beyond that 
time you will have to restart the system again to change the password. 

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