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Enthusiast

Profile 65 camera - constantly moving (error)

Hi.

We have one new system that has a very strange camera behaviour.

The camera in selfview and in a connection is constantly shaking and moving. Camera controls do not work, the camera moves back to the default position quickly.

I have checked the serial connection and cannot find a faulty connection.

The TC version is shipping version 6.0. Profile 65 with C60 codec.Camera is 12x.

Does anybody had this alreaday and maybe can give me a hint how to fix it?

Many thanks and regards

Danny

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1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Danny,

The camera may be faulty however before concluding it to be faulty we ned to be sure of few things

response of "Xstatus camera" command on CLI - to see if the camera is detected by the codec or not

did that camera ever worked fine since installed if yes then

do you see a selfview?

when you point the remote do you see the IR blinking

if no

are the connection proper at the back of the camera and the codec?

can you take off the camera from the mounting and place it on a table and see if there is any change

we can try re enforcing the same camera software on the codec via command line,

Camera upgrade command

log in as admin

sys-f

com camvisca 0 swload /mnt/base/active/rover.pkg

please share xstatus and xconfig logs just to check the standby/sleep  time.

if you have any issue on command line open a TAC case.

hope this helps

Thanks

Ravi Kr.

View solution in original post

6 REPLIES 6
Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Danny,

The camera may be faulty however before concluding it to be faulty we ned to be sure of few things

response of "Xstatus camera" command on CLI - to see if the camera is detected by the codec or not

did that camera ever worked fine since installed if yes then

do you see a selfview?

when you point the remote do you see the IR blinking

if no

are the connection proper at the back of the camera and the codec?

can you take off the camera from the mounting and place it on a table and see if there is any change

we can try re enforcing the same camera software on the codec via command line,

Camera upgrade command

log in as admin

sys-f

com camvisca 0 swload /mnt/base/active/rover.pkg

please share xstatus and xconfig logs just to check the standby/sleep  time.

if you have any issue on command line open a TAC case.

hope this helps

Thanks

Ravi Kr.

View solution in original post

Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Ravi.

Appreciate your help and advice. Many thanks.

Yes, the camera worked initially fine for a short while. But now I have now way to control her anymore...

I can see a clean picture and selfview works fine. Just the constant shakeeing is horrible...

Let me do your steps right away tormorrow morning. This is a good way to start. Let you know the outcome.

Kind regards

Danny 

Enthusiast

Profile 65 camera - constantly moving (error)

Ravi.

Here is the camera status output:

xstatus camera

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "50000004"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 SerialNumber: "A1AB49E00347"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 0

*s Camera 1 Position Tilt: 7

*s Camera 1 Position Zoom: 0

*s Camera 1 Position Focus: 4580

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "On"

*s Camera 2 Connected: False

*s Camera 2 HardwareID: ""

*s Camera 2 Manufacturer: ""

*s Camera 2 Model: ""

*s Camera 2 SoftwareID: ""

*s Camera 2 SerialNumber: ""

*s Camera 2 IpAddress: ""

*s Camera 2 MacAddress: ""

*s Camera 2 Position Pan: 0

*s Camera 2 Position Tilt: 0

*s Camera 2 Position Zoom: 16

*s Camera 2 Position Focus: 4000

*s Camera 2 Capabilities Options: ""

*s Camera 2 Flip: "Off"

*s Camera 3 Connected: False

*s Camera 3 HardwareID: ""

*s Camera 3 Manufacturer: ""

*s Camera 3 Model: ""

*s Camera 3 SoftwareID: ""

*s Camera 3 SerialNumber: ""

*s Camera 3 IpAddress: ""

*s Camera 3 MacAddress: ""

*s Camera 3 Position Pan: 0

*s Camera 3 Position Tilt: 0

*s Camera 3 Position Zoom: 16

*s Camera 3 Position Focus: 4000

*s Camera 3 Capabilities Options: ""

*s Camera 3 Flip: "Off"

*s Camera 4 Connected: False

*s Camera 4 HardwareID: ""

*s Camera 4 Manufacturer: ""

*s Camera 4 Model: ""

*s Camera 4 SoftwareID: ""

*s Camera 4 SerialNumber: ""

*s Camera 4 IpAddress: ""

*s Camera 4 MacAddress: ""

*s Camera 4 Position Pan: 0

*s Camera 4 Position Tilt: 0

*s Camera 4 Position Zoom: 16

*s Camera 4 Position Focus: 4000

*s Camera 4 Capabilities Options: ""

*s Camera 4 Flip: "Off"

*s Camera 5 Connected: False

*s Camera 5 HardwareID: ""

*s Camera 5 Manufacturer: ""

*s Camera 5 Model: ""

*s Camera 5 SoftwareID: ""

*s Camera 5 SerialNumber: ""

*s Camera 5 IpAddress: ""

*s Camera 5 MacAddress: ""

*s Camera 5 Position Pan: 0

*s Camera 5 Position Tilt: 0

*s Camera 5 Position Zoom: 16

*s Camera 5 Position Focus: 4000

*s Camera 5 Capabilities Options: ""

*s Camera 5 Flip: "Off"

*s Camera 6 Connected: False

*s Camera 6 HardwareID: ""

*s Camera 6 Manufacturer: ""

*s Camera 6 Model: ""

*s Camera 6 SoftwareID: ""

*s Camera 6 SerialNumber: ""

*s Camera 6 IpAddress: ""

*s Camera 6 MacAddress: ""

*s Camera 6 Position Pan: 0

*s Camera 6 Position Tilt: 0

*s Camera 6 Position Zoom: 16

*s Camera 6 Position Focus: 4000

*s Camera 6 Capabilities Options: ""

*s Camera 6 Flip: "Off"

*s Camera 7 Connected: False

*s Camera 7 HardwareID: ""

*s Camera 7 Manufacturer: ""

*s Camera 7 Model: ""

*s Camera 7 SoftwareID: ""

*s Camera 7 SerialNumber: ""

*s Camera 7 IpAddress: ""

*s Camera 7 MacAddress: ""

*s Camera 7 Position Pan: 0

*s Camera 7 Position Tilt: 0

*s Camera 7 Position Zoom: 16

*s Camera 7 Position Focus: 4000

*s Camera 7 Capabilities Options: ""

*s Camera 7 Flip: "Off"

** end

I would say that the "connected" would indicated a working communication?

The camera upgrade command seems to have changed in TC6? Would not work like that.

But I think I rather forward this to a TAC.

Thanks for your help.

Regards

Danny

Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Danny

apologize for the delayed response, the command works fine on TC 6.x

login :  admin
password:


Welcome to CISCO_C20
TANDBERG Codec Release  TC6.1.1.7d7af15
SW Release Date:  2013-04-26

OK

sys-f

OK

com camvisca 0 swload  /mnt/base/active/rover.pkg

OK

////camewra upgrade started//  will  show on  monitor

i am not sure of the currennt status if you have opened a TAC case and got it resolved or still pending

if so please try and let me know if that helped you.

Thanks

Ravi kr.

Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Ravi.

No worries. Appreciate your update and help. Not sure, what it was but we were not able in the shell.

Anyway, thanks to you I could forward all logs to the TAC and RMA is on the way. A new Rover to the familiy... :-)

Cheers

Danny 

Enthusiast

Re: Profile 65 camera - constantly moving (error)

Hi Danny,

happy to see the issue is almost resolved (RMA awaited), mean while if you would like to try on the non working camera you can test the command again

feel free to reach us if you have any queries.

i guess it would be the right time to close this thread , so over to you for marking.

Cheers

Ravi Kr.

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