cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

877
Views
0
Helpful
17
Replies

Remote Acces to CUCM for telepresence device -

Hi,

In my deployment of remote access I have jabber access (that working fine), and remote access for telepresence devices (that not working). I've tried to register EX90, SX10, Sx20 but without success. From Expressway C logs , I found some repeating error.

edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."HTTPMSG:

|GET /dHJpdGVjaC5wbA/get_edge_config/ HTTP/1.1
Via: https/1.1 vcs[B020A31A] (ATS), http/1.1 vcs[C0A80103] (ATS)
X-Forwarded-For: 83.142.193.234, 127.0.0.1
Accept: text/xml
User-Agent: Cisco/TC
Accept-Charset: ISO-8859-1,utf-8
Host: 127.0.0.1:22110
Content-Type: application/x-www-form-urlencoded

 

Software on devices is TC7.1.4

Any idea wha tcan be wrong ??

 

Tomasz

 

17 REPLIES 17
Advocate

What username are you using

What username are you using for this device?

Please rate useful posts.

CUCM user that have that

CUCM user that have that device assigned.

I atteched screenshot from my

I atteched screenshot from my SX20 web interface

Beginner

Hi Tomasz,Did you find a way

Hi Tomasz,

Did you find a way to fix this? I have exactly the same situation on my site. Jabber clients works fine with MRA but for SX20 on Expressway-C I received this log:

edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."
HTTPMSG:
|GET /c2FnYS5ycw/get_edge_config/ HTTP/1.1
Via: https/1.1 vcs[C1CB1A15] (ATS), http/1.1 vcs[0A01C815] (ATS)
X-Forwarded-For: 94.189.165.11, 127.0.0.1
Accept: text/xml
User-Agent: Cisco/TC
Accept-Charset: ISO-8859-1,utf-8
Host: 127.0.0.1:22110
Cookie: JSESSIONIDSSO=99ACC65F5D63301FCA43C88A5E80969D
Content-Type: application/x-www-form-urlencoded 

 

Regards,

Dalibor

Contributor

i was able to sort out but i

i was able to sort out but i think it was on the firewall end...im saying i think cause i cant remember.

 

what i do remember (and i can try to help since i have access to everything) is that my firewall rules were screwed up and i sorted and i also uploaded the CA onto my SX10 and from there everything was fine and i was able to register fine......BTW the SX10 quality is brilliant :)

 

thanks and i can help however i am still learning as well

Beginner

Just info. I succeed to solve

Just info. I succeed to solve the problem. Problem was with sertificates on Exp-C and CUCM. SX20 client on CUCM was configured with TLS, when I change it to TCP everything works fine.

I hope this can help

Contributor

Hi there, were you able to

Hi there,

 

were you able to find the answer? im having trouble with an SX10 as well with the same error.

 

appreciate any feedback

 

thanks

Highlighted

I have the same error with an

I have the same error with an EX-60 running TC7.2.0 and VCS 8.2.1 with UCM 9.1.2.

Advocate

Will you be able to upload

Will you be able to upload logs here? Diagnostic logs with developer.xcp and developer.edgeconfigprovisioning set to detail. If not, you will have to open a TAC case.

Please rate useful posts.

Here you go.

Here you go.

Advocate

Are you trying to register it

Are you trying to register it to UCM or VCS? I see that you are using VCS and not Expressways. It looks like the you have ineteng.com as the SIP domain in VCS, have you configured the username/password for the EX90 on this VCS, similar to how you have Movi accounts setup.

Please rate useful posts.

UCM via MRA.  the user name

UCM via MRA.  the user name is in VCS via TMS.  we were using this for Movi as well before MRA.  The EX-60 MAC is 00506005B3A8.  I also put a start and stop marker in the log.

 

Start = EX-60 Provisioning Start

Stop = EX-60 Provisioning Stop

Advocate

The username shouldn't have

The username shouldn't have to be in VCS. When you setup your SIP domain, you specify if that domain needs to have registrations on VCS or CUCM and in your case its set for VCS. Do you have MRA working at all? Can you send me a screenshot of the SIP domains page from VCSC?

Please rate useful posts.

I am using it for both VCS

I am using it for both VCS and MRA registrations.  I have Jabber clients connecting with no problem (Movi and UCM Jabber).  I can see in the logs where the VCS sends the UDS request to UCM for my login.

2014-09-29T14:58:55-04:00 VCSC traffic_server[22765]: UTCTime="2014-09-29 18:58:55,745" Module="network.http.trafficserver" Level="DEBUG": Detail="Sending Request" Txn-id="178" Dst-ip="172.22.5.80" Dst-port="8443"
HTTPMSG:
|GET /cucm-uds/user/mjefferson/device/b802ff7d-a97d-5b95-856b-b705dbc5d0d6 HTTP/1.1
Host: 172.22.5.80:8443
Cookie: JSESSIONIDSSO=FAD933F56B9FA1E93571E3BC95BACF3C; X-Auth=185e6740-7fd4-4664-aade-933645a8bcd8
Content-Type: application/x-www-form-urlencoded
Accept: */*
User-Agent: Cisco/TC
Accept-Charset: ISO-8859-1,utf-8
X-Forwarded-For: 108.217.223.24, 127.0.0.1
Via: https/1.1 vcs[D836D1F5] (ATS), http/1.1 vcs[AC160532] (ATS)

|

 

 

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards