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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Advocate

I should have asked earlier,

I should have asked earlier, what credentials are you using for your EX90?

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UCM end user assigned and

UCM end user assigned and associated to the EX.

Beginner

Hello,

Hello,

I had this exact same issue with an SX80 and it turned out to be an issue with the server certificate on the EXP-E.  For example, if the MRA/Service Domain for the endpoint is "abc.com" then the EXP-E server needs to have "collab-edge.abc.com" as a SAN on the certificate. 

I generated a new CSR, adding "collab-edge.abc.com" as a SAN, got the certificate from the CA, uploaded it to the EXP-E, rebooted, and verified the SX80 now registers successfully via Expressway/MRA.

Error on EXP-C:

edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."

Thanks,

Dalton Woolsey

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