Remote Acces to CUCM for telepresence device -

[Tomek Podbielski]

Hi,

In my deployment of remote access I have jabber access (that working fine), and remote access for telepresence devices (that not working). I've tried to register EX90, SX10, Sx20 but without success. From Expressway C logs , I found some repeating error.

edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."HTTPMSG:

|GET /dHJpdGVjaC5wbA/get_edge_config/ HTTP/1.1
Via: https/1.1 vcs[B020A31A] (ATS), http/1.1 vcs[C0A80103] (ATS)
X-Forwarded-For: 83.142.193.234, 127.0.0.1
Accept: text/xml
User-Agent: Cisco/TC
Accept-Charset: ISO-8859-1,utf-8
Host: 127.0.0.1:22110
Content-Type: application/x-www-form-urlencoded

Software on devices is TC7.1.4

Any idea wha tcan be wrong ??

Tomasz

[George Thomas]

I should have asked earlier, what credentials are you using for your EX90?

[Martin.Jefferson_2]

UCM end user assigned and associated to the EX.

[Dalton-Covene]

Hello,

I had this exact same issue with an SX80 and it turned out to be an issue with the server certificate on the EXP-E.  For example, if the MRA/Service Domain for the endpoint is "abc.com" then the EXP-E server needs to have "collab-edge.abc.com" as a SAN on the certificate. 

I generated a new CSR, adding "collab-edge.abc.com" as a SAN, got the certificate from the CA, uploaded it to the EXP-E, rebooted, and verified the SX80 now registers successfully via Expressway/MRA.

Error on EXP-C:

edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."

Thanks,

Dalton Woolsey

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