Interesting issue that no one seems to have an answer for:
Background:
-Cisco TelePresence MX700
-Connecting into Cisco Webex Meeting Room over H.323
-Remote attendee connecting using Cisco Webex Meeting Center application on a laptop
Issue as it reliably unfolds:
- The host (Telepresence) first connects to the Cisco Webex meeting room and enters the PIN to start the meeting as host. (fine)
- The remote laptop then connects to the Cisco Webex meeting room and now both the host and attendee are int he meeting (fine)
- The remote laptop attendee tries to share a local screen, but the "2nd screen" for our Telepresence remains blank.
- On the Telepresence, I change the default SOURCE for 2nd screen to any other arbitrary source and then click "START PRESENTING". The 2nd screen displays the shared content for all parties.
- The remote laptop attendee then attempts AGAIN to share his/her remote content and it updates the 2nd screen on the telepresence w/ the content.
So to recap, I must first "wake up" (for lack of a better term) the telepresence's 2nd screen with a locally shared source BEFORE any/all remote participants can share their screens. Seems like a bug, but perhaps it's a configuration issue.
I have an open Cisco ticket for this issue, and am also talking to a Cisco Webex senior tech, but so far no one is getting back to me and it's becoming quite frustrating.
