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Beginner

Room kit mini flickering main video

We got our first room kit mini (RKM) and its setup in a room we previously had a SX10 in. The main video flickers. Typicaly one would suspect that its a problem with the florecent light in the room. I have tried seting the "Powerline" setting to the three available choices (50,60HZ, Auto) - no change.  The codec is updated to  CE 9.6.2.

9 REPLIES 9
Enthusiast

Re: Room kit mini flickering main video

We have the same problem and in our case it only happens if we use in a room with LED lamps. In another room with fluorescent lamps it works fine.

I have oppened a SR for this.

Highlighted
Beginner

Re: Room kit mini flickering main video

It's probably the LED lights , Ihave checked the room in which we have the problem - the lights are LEDs.  We have 5 other installations of room kit minis that dont have this problem.   I checked annother room that we have a room kit in with the same type of LED lights - dont seem to be a problem in that room.

VIP Advisor

Re: Room kit mini flickering main video

In many of the cases I have seen, it has been the fault of the LED lights.  Many also produce significant amounts of IR which can also affect anything in the rooms which require IR remotes.

You mention that 


I checked annother room that we have a room kit in with the same type of LED lights - dont seem to be a problem in that room.

Did you try the Roomkit that "flickers" in the other room, or are you just comparing the two rooms with different equipment?  Trying the "flickering" unit in the "non-flickering" room will help determine whether your Roomkit is causing the issue or not.

Wayne
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Beginner

Re: Room kit mini flickering main video

We had the same issue, it was fixed by adjusting the Camera Framerate in configuration.

 

it defaults to 30, fixed when changed to 60.

 

 

Beginner

Re: Room kit mini flickering main video

Afternoon everyone,

 

Did this issue get resolved afterwards, as we are having the same issue, I have tried changing the Camera to work at 60 Hz but we are still getting a lot of flickers?

If we turn the lights off the issue goes away.

 

Many thanks

Beginner

Re: Room kit mini flickering main video

No the problem remains for us. We have orderd new lights. We have 21 systems runnig 19 fine, but two of them in room with LED lights.

Beginner

Re: Room kit mini flickering main video

You are going to the extent of replacing the lights in the room to correct the issue? 

 

I have been told our LED lights are running at 50hz. I have placed the Camera in 60hz and the preferred resolution. 

 

So is it the camera being too sensitive to the light changes?

 

Beginner

Re: Room kit mini flickering main video

It did fix the issue initially here, but it returned and now is a constant.

New lights will have to do for now.

VIP Advisor

Re: Room kit mini flickering main video


@JonesR wrote:

I have been told our LED lights are running at 50hz. I have placed the Camera in 60hz and the preferred resolution. 

If you lights are at 50Hz, you should have your camera set to 50Hz too - having a mismatch between the lights and the cameras is what causes the flickering. If the flickering continues, it's likely that your lights are not actually at 50Hz (especially if they are LED lights).  Lighting is key to a good video experience, so it shouldn't be considered lightly when making a video room.

Wayne
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