Room Kit Plus keeps post-pending CUCM URL too all calls (causing external calls to fail)

[jon.redden]

Group,

I have a room kit in one room and it allows external calls without issue.  I type 91 and then the 10 digit # and all works.  On my other unit (room kit plus) it wants to post-pend an @ with the entire CUCM url for each call.  Obviously this works for the internal extensions, but not for external calls.  I've done a "stair and compare" of the two units configs via logging into them.

What am I missing or doing wrong?

Thanks,

Jon

[Aaron Wilson]

Did you only compare the codec config, or the CUCM config as well? Codec config will not yield anything. Verify the phone config *and* the line config for the device. Maybe one has a mask or label which the other does not?