SEARCH HISTORY - VCS ISSUE X8.8.2

[Chet Cronin]

I am running VCS X8.8.2 …

Trying to make a SIP call via endpoint to VCSc and travering to the VCSe.

Problem is search history sees the call going to Traversal Zone

• Value: 6930027600@swa.ds.army.mil;user=phone;transport=tcp
  Zone (2)
  Name: TRAVERSAL ZONE
  Type: TraversalClient
  Protocol: H323
  Found: False
  Reason: Not registered - Destination not found
  StartTime: 2020-07-11 08:16:33
• Duration: 0.5
  Gatekeeper (1)
  Address: 214.16.162.2:6001
  Alias (1)Type: Url
• Origin: Unknown
  Value: 6930027600@swa.ds.army.mil;user=phone;transport=tcp

----------------------------------------------------------------------------------

On the VCSe search history :

• Type: Neighbor
• Protocol: SIP
• Found: False
• Reason: Not Found
• StartTime: 2020-07-11 08:16:54
  Duration: 0.46
  Gatekeeper (1)
• Address: 158.9.217.247:5061
  Alias (1)
  Type: Url
  Origin: Unknown
  Value: 6930027600@swa.ds.army.mil;user=phone

Why is it adding the user=phone transport=tcp ???

[Jonathan Schulenberg]

Neither of those parameters are the issue. The “userinfo=phone” indicates that the URI LHS represents a tel URI, in this case an H.323 E.164 address. The “transport=tcp” is just indicating that the OSI Layer 4 transport is TCP.

Your Search Rules on VCS-E don’t match for some other reason. Likely because they are scoped to a different incoming zone, protocol, or your RegEx is off.

PS- VCS in general and the x8.8 train specifically are approaching end End of SW Maintenance. You should be planning a transition to Expressway series.

https://www.cisco.com/c/en/us/products/collateral/unified-communications/telepresence-video-communication-server-vcs/eos-eol-notice-c51-743076.html

[Patrick McCarthy]

Pexip has a nice spot to easily check for DNS records - dns.pexip.com. That domain doesn't show any SRV records for SIP or H.323, so even if you have your search rules and zones all done correctly, without the DNS records the name will not resolve because the records don't exist - hence the "not found" you are seeing.