Hello,
you access the C20 via putty? Do you have admin access? If so, please enable root access too using following command :
sweet-brew-7:/home/dderidde # ssh admin@10.60.142.199
Password:
Welcome to dderidde.ex90.home
TANDBERG Codec Release TC5.1.5.297625
SW Release Date: 2012-11-16
OK
systemtools rootsettings on cisco
OK
Connection to 10.60.142.199 closed by remote host.
Connection to 10.60.142.199 closed.
sweet-brew-7:/home/dderidde #
The login as root before the codec reboots using password cisco :
sweet-brew-7:/home/dderidde # ssh root@10.60.142.199
Password:
[dderidde-ex90-home:~] $
[dderidde-ex90-home:~] $
[dderidde-ex90-home:~] $ touch /tmp/noboot
[dderidde-ex90-home:~] $
Do the command touch /tmp/noboot
If the codec crashes now, it will not reboot.
Now you can look at the logfiles, e.g. cat all the files to your screen to a file.
[dderidde-ex90-home:~] $ cat /var/log/eventlog/* /var/log
Now we should be able to see in these files why we are crashing.
From here, you can also upgrade using tftp. My tftp server is named drop.
[dderidde-ex90-home:~] $ tftp drop
tftp> status
Connected to drop.cisco.com.
Mode: netascii Verbose: off Tracing: off Literal: off
Rexmt-interval: 5 seconds, Max-timeout: 25 seconds>
tftp> bin
tftp> get s52000tc5_1_5_rc2.pkg /upgrade/pkg
Regards,
Danny.