Sx-10

[George Clark]

We have 2 sx-10`s right now they are registered to CUCM with tms we now have webex cloud and im trying to move them out to webex i have no option to enter the key code from webex to add the device i have no option or menu to input or can the code to i have the latest version of CE software anyone tryed this ?????

[JFerello]

First, you need to make sure the SX10s are running on CE8.3.4 or higher.

Once on CE8.3.4 or higher, factory reset the SX10s to get the wizard to popup, so you can enter the code.

Please note that if you are currently on TC software and move to CE software, you will need to have a TRC6 remote or Touch 10 touchpanel to control the system properly.

[George Clark · Accepted solution]

Thank you resolved i was running tc software upgraded to ce now get prompted for webex after reset

Thanks again