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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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SX-20 ExternalSource ConnectorId 3 - Touch 10 Reboot Loop

Adding a UserInterface Presentation ExternalSource with a ConnectorId of 3 will cause the Touch-10 to constantly reboot.

 

Tested with CE9.3.0 running on an SX-20.
Install Package: s52010ce9_3_0-7394032fb9c.pkg

 

I did not see this issue with CE9.2.5

 

Sending this xCommand triggers the touch 10 reboot loop. Removing all the ExternalSources breaks the reboot loop.

xCommand UserInterface Presentation ExternalSource Add ConnectorId: 3 SourceIdentifier: 1 Name: User-PC Type: PC

Removing the sources allows the Touch 10 to connect

xCommand UserInterface Presentation ExternalSource RemoveAll

 

Per the API GUI

collaboration-endpoint-software-api-reference-guide-ce93.pdf


xCommand UserInterface Presentation ExternalSource Add
Applies to: All products
Requires user role: ADMIN, INTEGRATOR, ROOMCONTROL
Establish and set up an input source that is connected to the video system via an external
switch.
USAGE:
xCommand UserInterface Presentation ExternalSource Add ConnectorId: ConnectorId
SourceIdentifier: "SourceIdentifier" Name: "Name" Type: Type
where

ConnectorId:


Integer (2..3) [ SX10 ]
Integer (1..3) [ SX20 ]
Integer (1..5) [ SX80 MX700/MX800/MX800D ]
Integer (0..5) [ RoomKit CodecPlus Room55 Room70 ]
Integer (2..4) [ MX200G2/MX300G2 ]
Integer (2..2) [ DX70/DX80 ]
The ID of the video system connector that the external switch is connected to.


SourceIdentifier:
String (0, 40)
A unique string that identifies the input source. The identifier is used by other commands and events when addressing this > specific input source.

Name:
String (0, 40)
The name of the input source. This name will be displayed on the user interface.
Type:
camera/desktop/document_camera/mediaplayer/PC/whiteboard/other
The type of input source. The type determines which icon to display on the user interface.

 

 

Some Suspect Entries in the Cisco Logs

User root about to execute command '/UserInterface/Presentation/ExternalSource/Add ConnectorId: 3 Name: Click Share SourceIdentifier: Source01_ID Type: mediaplayer' from.

2018-05-04T13:06:30.573-05:00 a8 appl[2230]: CuilApp[1]: User root about to execute command '/UserInterface/Presentation/ExternalSource/Add ConnectorId: 3 Name: Table Laptop SourceIdentifier: Source02_ID Type: desktop' from .

2018-05-04T13:06:30.779-05:00 a8 appl[2230]: CuilApp[1]: User root about to execute command '/UserInterface/Presentation/ExternalSource/State/Set SourceIdentifier: Source01_ID State: Ready' from .

2018-05-04T13:06:30.986-05:00 a8 appl[2230]: CuilApp[1]: User root about to execute command '/UserInterface/Presentation/ExternalSource/State/Set SourceIdentifier: Source02_ID State: Ready' from .

2018-05-04T13:06:35.554-05:00 a8 appl[2230]: APPL_Ratatoskr ERROR: ServerSession startRead: socket error "Connection reset by peer" and short read, disconnecting client 1. (got 0, expected 12, has 0)

2018-05-04T13:06:35.554-05:00 a8 appl[2230]: APPL_Ratatoskr ERROR: Failed to shutdown socket: Transport endpoint is not connected

2018-05-04T13:06:41.756-05:00 a8 appl[2230]: CuilApp[1]: User root about to execute command '/Standby/Deactivate' from localhost.

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Re: SX-20 ExternalSource ConnectorId 3 - Touch 10 Reboot Loop

Recommend you open a TAC case, they can verify if this is a bug in CE9.3 and get it documented.
1 REPLY 1
Highlighted

Re: SX-20 ExternalSource ConnectorId 3 - Touch 10 Reboot Loop

Recommend you open a TAC case, they can verify if this is a bug in CE9.3 and get it documented.
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