cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
373
Views
0
Helpful
1
Replies

SX 20 Grainy selfview

Hi

I wonder if anyone has picked up a similar issue.  We have an SX20 codec with the 12X zoom camera.  Not the SX20's camera, but the normal 12 x zoom camera.  It was supplied with the propriety camera cable that splits to an HDMI and contol cable.

When connected the selview image seen locally is grainy but the image sent to the far side is 100%.

We have swapped cable, used a known working camera still no luck...

Any advice?                

Everyone's tags (2)
1 REPLY 1
Highlighted
Cisco Employee

SX 20 Grainy selfview

Hi Chris,

     Can you by any chance attach a picture of the selfview image. If my understanding is correct, the far end site can see you without any problems , while the local image on selfview has issues.

     How aboout the far end site image displayed on your screen? Do you have the same issue for example if you try to connect a laptop into the codec and share desktop ?

Regards

CreatePlease to create content