SX 20 system diagnostics error

[problemchild]

One of the SX 20 has the below mentioned error. How to delete the files in GUI? If its not possible in GUI, how to search & delete the unwanted files via CLI.

Software version:ce 9.2

CUCM: 10.5

ERROR: Platform Health

The system encountered an internal problem:1: Flash disk is low on space (930 kB) for /config (storage)

[Patrick Sparkman]

First time I've heard of this error, didn't find anything in bug search or in the forums.
Try restarting the SX20 if you haven't already?
If restarting doesn't resolve the issue, recommend you contact TAC as they might have a solution, as there are no API commands that can help in this case, they might be able to do something with the remotesupport account though, which requires contacting TAC to activate.

[Justin Ferello]

I know it is a long shot, but are there any "pcaps" under Diagnostics > Log Files?

I would then try a factory reset as maybe the log rotation script is not working.

[Wayne DeNardi]

And yet another option that the others haven't mentioned is the User Interface or Touchpanel screenshots.

These can be seen and removed through the web interface under the Maintenance > User Interface Screenshots screen.

A "last resort" option would be to perform a factory reset on the device which should get rid of anything, but you will then need to reconfigure the device afterwards.

[problemchild]

As the room is mostly busy I couldn't spend more time on this device. It got resolved after I downgrade to CE 8.3.4. Not sure what caused the problem.