SX10 Crash Reported

[Roray Stewart]

We've been having intermittent issues with some of our SX10 codecs for a while now where they appear on VCS with a double SIP registration, when I've dug deeper I've found that quite a number of these occur just after a crash has been reported in the logs of the device. I've come across a couple of bugs in my searching CSCvb62414 & CSCvk61890 but they are marked as fixed. We currently run CE9.8.1 but have seen the issue back in CE9.6.2 and some earlier versions but can't recall the exact version numbers.

I have attached the latest crash.log where the device has reported two crashes this week and in two different areas:

2019-11-06 11:01:01 Reporting crash in "/gui/bin/phoenix --serverip ::1 --port 65010"

2019-11-07 09:18:54 Reporting crash in "/apps/main"

Any advice or help much appreciated

Regards

Roray

[Roray Stewart]

Another system that has crashed earlier today again in a different area.

2019-11-08 10:56:31 Reporting crash in "/bin/acr-reporter-wdt"

full crash log attached

[Roray Stewart]

Have come across an SX20 running the CE9.8.1 that has suffered a crash back at the end of October.

2019-10-28 13:21:16 Reporting crash in "/gui/bin/phoenix --serverip ::1 --port 65010"

Looks like there is something wrong with the 9.8.1 firmware but as I've seen this issue in previous CE firmware versions not sure where I could roll back to.

[quinla01]

Did you make any progress with this? We have a similar issue:

2020-01-10 16:10:21 Reporting crash in "/bin/acr-reporter-wdt"
2020-01-10 16:10:21 Saving core dump to /mnt/base/active/acrcore
2020-01-10 16:10:21 Core dump file written to /mnt/base/active/acrcore (0.196 MB)
2020-01-10 16:10:21 Analysing core dump file: "/mnt/base/active/acrcore"
Threads: 1
Signal: SIGABRT (6)
Signalled thread (LWP 2520, acr-reporter-wd)
#0 PC 0xf26a6cac in (/lib/libc-2.29.so) gsignal() + 0x000000a4
#1 PC 0xf26922a4 in (/lib/libc-2.29.so) abort() + 0x00000110
#2 PC 0x0352f80c in (/bin/acr-reporter) main() + 0x00000078
#3 PC 0xf26927b0 in (/lib/libc-2.29.so) __libc_start_main() + 0x0000011c
#4 PC 0x0352f864 in (/bin/acr-reporter) _start() + 0x00000044
Thread 1 (LWP 2520, acr-reporter-wd)
#0 PC 0xf26a6cac in (/lib/libc-2.29.so) gsignal() + 0x000000a4
#1 PC 0xf26922a4 in (/lib/libc-2.29.so) abort() + 0x00000110
#2 PC 0x0352f80c in (/bin/acr-reporter) main() + 0x00000078
#3 PC 0xf26927b0 in (/lib/libc-2.29.so) __libc_start_main() + 0x0000011c
#4 PC 0x0352f864 in (/bin/acr-reporter) _start() + 0x00000044
JSON output:
{
"crashed_app": "/bin/acr-reporter-wdt",
"signal": "SIGABRT",
"signum": 6,
"threads":
[
{
"thread_pid": "LWP 2520",
"thread_num": 1,
"thread_name": "acr-reporter-wd",
"signalled_thread": "true",
"call_stack":
[
"gsignal()",
"abort()",
"main()",
"__libc_start_main()",
"_start()"
]
}
]
}