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SX10 WON'T SHOW VIDEO AFTER UPGRADE

Hi Gents,

 

Need a quick help from you, I have a few SX10s  they were running Firmware 8.2 and they were registered with CUCM 10.5. They were working fine until I upgraded them to 9.2.2

The device were setup to auto answer, just when placed a called, the other device ran once. Then there is a background noise, the called connect but no IMAGE on the screen!

Read the release not for 9.2.2 is it compatible with 10.5  and I also upload file cmterm-s52030ce9_2_2-f7269d5.k3.cop.sgn in the cluster!

 

Any help will be greatly appreciate.

 

Thanks,

 

Eddy

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Re: SX10 WON'T SHOW VIDEO AFTER UPGRADE

I'd attempt another software upgrade and/or factory reset, if neither of these options resolve the issue, recommend you open a TAC case. Factory reset usually resolves most issues, but of course it should be used as a last resort because it will wipe the configuration etc.
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