SX20 Conference Calls

[Leonardo Santana]

Hello

I configured a new SX20 and Its registered with CUCM 8.6.2. When i make a vídeo Conference call and i try To add the thirdy member Its not possible?

What could i check?

Regards

Leonardo Santana

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[mubakhta]

Hi Leonardo,

What are you using for the conference calls? Are you using inbuilt MCU on the Sx20 or a conference bridge on the CUCM. You can check that in the following logs:

*s SystemUnit ProductType: "TANDBERG Codec"

*s SystemUnit ProductId: "TANDBERG Profile 52 Dual"

*s SystemUnit ProductPlatform: "C60"

*s SystemUnit Uptime: 165347

*s SystemUnit Software Application: "Endpoint"

*s SystemUnit Software Version: "TC5.1.0.280662"

*s SystemUnit Software Name: "s52000"

*s SystemUnit State MaxNumberOfCalls: 4

*s SystemUnit State MaxNumberOfActiveCalls: 4

*s SystemUnit State NumberOfActiveCalls: 0

Also, you need to check the following configuration:

xConfiguration Conference [1..1] Multipoint Mode:

Please check and let us know.

Hope this helps,

Regards,

Mubashshir Akhtar

[Leonardo Santana]

Hello Mubashshir,

The SX20 is 1+3 correct, total of 4 participants correct?

Why is three?

*s SystemUnit ProductType: "Cisco Codec"

*s SystemUnit ProductId: "Cisco TelePresence SX20"

*s SystemUnit ProductPlatform: "SX20"

*s SystemUnit Uptime: 5482

*s SystemUnit Software Application: "Endpoint"

*s SystemUnit Software Version: "TC5.1.4.295090"

*s SystemUnit Software Name: "s52010"

*s SystemUnit Software ReleaseDate: "2012-08-10"

*s SystemUnit Software MaxVideoCalls: 3

*s SystemUnit Software MaxAudioCalls: 3

*s SystemUnit Software ReleaseKey: "true"

*s SystemUnit Software OptionKeys NaturalPresenter: "true"

*s SystemUnit Software OptionKeys MultiSite: "true"

*s SystemUnit Software OptionKeys PremiumResolution: "true"

*s SystemUnit Software OptionKeys HighDefinition: "false"

*s SystemUnit Software OptionKeys DualDisplay: "true"

*s SystemUnit Hardware Module Identifier: "B0"

*s SystemUnit Hardware Module CompatibilityLevel: "2"

*s SystemUnit Hardware MainBoard Identifier: "101790-6 [B0]"

*s SystemUnit Hardware BootSoftware: "U-Boot 2010.06-14"

*s SystemUnit Hardware MonitoringSoftware: "24"

*s SystemUnit Hardware Monitoring Fan 1 Status: "locked on 2610 rpm"

*s SystemUnit Hardware Temperature: "46.5"

*s SystemUnit State System: Initialized

*s SystemUnit State MaxNumberOfCalls: 3

*s SystemUnit State MaxNumberOfActiveCalls: 3

*s SystemUnit State NumberOfActiveCalls: 0

*s SystemUnit State NumberOfSuspendedCalls: 0

*s SystemUnit State NumberOfInProgressCalls: 0

*s Conference Multipoint Mode: "MultiSite"

Regards

Leonardo Santana

[Mize Williams]

Hi Leonardo,

I have the same system and I'm having the same issue. When I try a multi-party call it goes into merging mode and get's stuck there. My calls get dropped. Did you manage to solve it?

[Leonardo Santana]

I wanna use the inbuilt mcu on the SX20

I ll check this parameters

Thanks again!

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