SX20 CONFERENCE FAILURE

[echiyahya]

Hi,

I have SX20(without multisite license), SX10, DX80 and JABBER for iphone Registred on CUCM and IM&presence,

I tried to make a video call with Jabber then i added the second participant DX80 with voice only but when i try to add third participant SX10 with voice only to conference the call failed. 

[Jens Didriksen]

"I have SX20(without multisite license)"

...and there is your problem - you need the multisite licence for this to work if you want to host this multisite conference on the SX20 - regardless of it being audio only.

/jens

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[Patrick Sparkman]

As Jens mentions, you need the Multisite option key installed on the SX20, or use an MCU/TelePresence Server to host the conference.

[echiyahya]

yes i know without multisite license i can't make video conf but My question was why the third participant when i try to to add with voice only the call fail 

[Acevirgil de Ocampo]

What is the current version of your SX20?

If no multisite license you should be able to add an audio call only participant. I have tested before but not sure if its a SX20. No MS option installed on the system and when adding additional participant, it falls to audio call only.

Hows the Conference Multipoint Mode configured on the SX20?

• Auto
• Off
• MultiSite
• CUCMMediaResourceGroupList

regards,

Acevirgil

[echiyahya]

Multipoint Mode on SX20 configured to "Multisite" and on CUCM configured to "USEENDPOINT"

[sunr]

Hi

Try adding the first audio call from SX20  and your second audio call from SX10 .  you should be able to have these four endpoints ( two video and two audio) now.

[echiyahya]

I tried all combinations but i have the same result 2 video call with one audio call and the fourth audio call fail  

[sunr]

anything from the traces on why it fails for the above scenario.

Probably it is a hardware limitation as there is a audio call already .

Regards

Sundar

[echiyahya]

I thinks it is a Hardware Limitation i must add the multisite license thanks for your help

[echiyahya]

My situation now is conference between:

SX20 VIDEO

SX10 VIDEO

DX80 AUDIO

when i try to add JABBER Mobile Voice call only the call fail.

[Jens Didriksen · Accepted solution]

You can't, not without having the MS license installed.

The SX20 allows for the addition of one audio call when in a point-point video conference without the MS license.

It does not allow two audio calls. So, if you are connecting point-point video, then you can add one audio call.

If you connect point-point audio, then you cannot add a second audio only call. This is a hardware limitation, not software.

/jens

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