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SX20 CUCM registration rejected

Hello guys.

I have an issue with integration SX20 TC 7.1 with CUCM 9.0

CUCM registration rejected.

Provisioning CUCM checked.

There is error in application_log of SX20:

Sep 17 21:35:30.411 a8 appl[1583]: 7219.85 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XX:6970/CTLSEPe4c722676b41.tlv, state=ProvItemCTL (CTL requested)
Sep 17 21:35:30.433 a8 appl[1583]: 7219.87 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/ITLSEPe4c722676b41.tlv, state=ProvItemITL (ITL requested)
Sep 17 21:35:30.444 a8 appl[1583]: 7219.88 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn, state=ProvItemConfig (config requested (either full or mini))
Sep 17 21:35:30.452 a8 appl[1583]: 7219.89 PROV ERROR: [handleFailedProvRequest] http req URL=http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn req status=failed: HTTP code=404

 

On the SX20 I can see a message from troubleshooting tab:

ERROR: Provisioning Status

Provisioning failed: Provisioning is in an error state.

 

What can be a reason, any ideas?

 

 

7 REPLIES 7
Beginner

Hello, Have you found the

Hello,

 

Have you found the solution? I have this problem too

Hello,For correct sip

Hello,

For correct sip registration SX20 you need CUCM TelePresence Room license.

In this case i made h225 gatekeeper controlled trunk. 

http://www.videocentric.co.uk/wp-content/uploads/2014/01/IntegrationGuideforSCOPIAECSGatekeeperandCiscoCallManagerVersion7x.pdf

   

 

Hello, thank you, have read.

Hello, thank you, have read.

Beginner

Thanks for your help, guys

Thanks for your help, guys

 

Suprisingly, but i found solution in factory reset and next reconfiguration of SX20

Beginner

I've run into this before.

I've run into this before.

Deleting the factory installed certs seems to resolve it.

Configuration->Security->CUCM.

Delete the ITL and CTL certs.

Beginner

This worked for me, tnx.

This worked for me, tnx.

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