SX20 Do not disturb problem.

[asp-pts01]

On SX20 device, when I on "Do not disturb" option, by pressing red button and choiсe by remote control, option turns automatically off by default timeout. How to off this timer? I tried every mode value as "on",  "off" and "timed". No result. After using "Do not disturb" by remote control, it always became "timed" and off by time value. "0" default timer value dont let to turn on "Do not disturb" option generally.

[Patrick Sparkman]

If the DND mode is set to "On", and DND is activated, it should remain activated unless you turn it off using the remote control or touch panel.  Are you saying this doesn't happen?

Have you checked the endpoint logs to see if you can figure out what is happening?

[Wayne DeNardi]

Are you saying that the endpoint keeps returning to a "timed" and "0" setting without you changing it on the SX20 itself?

If this is the case, then it's likely there is some other system or device changing the setting back.

Is the device registered to a CUCM that could be pushing the settings to it, or is the device getting settings via a TMS Template, or is there some other control system (AMX/Crestron/etc) connected that could be resetting the values?

Wayne
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[asp-pts01]

Hi! Thx for your answer.

Device registred at VCS and has no control system, just stock remote.

By pressing DND by remote control in always sets "timed", but need to set "on".

[Teck Chye Tang]

Hi,

See CSCuv91056.  

Timeout value set to 0 does not work.  In CE8 software version, this has been changed to :

xConfiguration Conference DoNotDisturb DefaultTimeout: <1..1440>

For TC7.3.x vision, you can use web or API command to set donotdisturb to on/off

Not sure if we will ever fixed this for TC7.3.x releases.  

But do note that current CE8.x releases, only TIMED mode donotdisturb is supported.

regards,

Tang