I lost SX20 admin password, and try to reset the device on following step, but failed. PLEASE HELP.
I saw your post and I did some tests with several SX20s and it seems like some of the SX20s are not responding to the factory reset procedure. Can you tell me the product number underneath the endpoint? P/N and the S/N (Serial number).
I am guessing you don´t have a touch panel connected to the SX20 as you can use that to do a factory reset.
Appreciated for your help.
the P/N is 68-100350-02 A0+
the S/N is FDO191318VA
Yes, we do not have touch panel.
We opened a case to Cisco TAC team ,While Cisco China TAC team do not have solution.
When we asked for RMA replacement, Cisco China TAC team told us they won't support our request because it's not hardware issue.
The software version should be 7.2.0, something like that. we have not changed the software or firmware. it should be remain the version when shipped from Cisco warehouse.
OK after some more additional testing it seems like the factory reset procedure can be executed after all , the button just does not blink. if you count to 11-12 while holding in the button and then press the button rapidly twice it should factory reset even if the led does not blink. I will file a bug for that, in the mean time I hope you will be able to factory reset your device using the workaround :)
We will try to do following your comments here: " if you count to 11-12 while holding in the button and then press the button rapidly twice it should factory reset even if the led does not blink." and will update you the result.
thanks and regards.
I know this post is 2 years old almost, but we had the same problem with an SX20 version TC22.214.171.124ad7cc, and the blind reset method worked.
We timed it with a stop watch, 12 seconds, then 2 quick press of the power button (which wasn't blinking) and the unit reset after a few seconds. Thanks boys