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configure & troubleshoot anyconnect
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SX20 has no video but c40 does

We have a remote office. Recently,  when calling this office with the SX20, its connecting with audio  only.  This had previously worked before but we dont know whats  changed.  Calling the same remote office from a C40 in the same office  as the SX20 works fine.

We have called some test numbers with the SX20 and that works fine too.

below are log extracts showing the call set up for a bad call and a good call. , iv'e replaced sensitive data with xxxx's

Does anyone have an idea of whats causing this from tyeh logs or what can generally be the issue?

thx,

happyhammer

==================================================================

Audio only SX20 to remote office

====================================================================

  1. 1040452.70 MC I: CallParticipantImpl: calledUri: h323:xxx.xxx.xxx.xxx
  2. 1040452.70  H323Call I: h323_call::makeOutgoingCall(p=21): Sending call request to  stack (rate=1920000 srcName='', src uri='h323:xxx.xxx.xxx.xxx.' src  e164='xxxxxxxxxxx' dest='xxx.xxx.xxx.xxx')
  3. 1040452.70 MC I: Experimental 1080p60 is configured on this box
  4. 1040452.71 MC I: RemoteParticipant::proposeMode(p=21, ch=1): Did not find mixer ((nil)) or channel (0x42bab024)
  5. 1040452.71 MC I: RemoteParticipant::propose60fpsThreshold(p=21, ch=1): Did not find mixer ((nil)) or channel (0x42bab024)
  6. 1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=1) set ref [Audio (1): G.711a  64k ] q= auto, t60=6000
  7. 1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-off 0x0@0.0  0k ] q= auto, t60=6000
  8. 1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=3) set ref [Video (3): vid-off 0x0@0.0  0k ] q= auto, t60=6000
  9. 1040452.71 MC I: RemoteParticipant::proposeMode(p=21, ch=4): Did not find mixer ((nil)) or channel (0x42bd22ec)
  10. 1040452.71 MC I: RemoteParticipant::propose60fpsThreshold(p=21, ch=4): Did not find mixer ((nil)) or channel (0x42bd22ec)
  11. 1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=4) set ref [Data (4): H.224-HDLC  64k ] q= auto, t60=6000
  12. 1040452.71 MC I: MediaServerAction(): InputGate(ig=224) creation took 192 miliseconds
  13. 1040452.82 MC !ER TransactionActionStorage::removeAction no match for Modify Mixer   id(5)
  14. 1040452.91 H323Call I: h323_call_handler::handleH323AlertInd(p=21, s=1): Incoming call alert indication
  15. 1040453.06 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
  1. 1040453.06 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 1 w 1920 h 1080
  1. 1040453.07 DATACTRL I: FECCCAPSREQ(): received global controller fecc capabilities
  2. 1040453.07 DATACTRL I: fecc_caps(ig=18,og=-1,s=0): updating caps
  3. 1040453.07 H224 !ER tx(p=21): pkt while not ready (so far 1 pkts dropped)
  4. 1040453.11 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
  5. 1040453.57 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=218,p=21) [Audio (1): aud-off stereo  0k ]
  6. 1040453.62 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
  7. 1040454.13 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
  8. 1040457.56 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
  9. 1040458.41 H323Call I: h323_call_handler::handleH323CapsetInd(p=21, s=1) Received new capset
  10. 1040458.41 MC I: RemoteParticipant::setRRRate(p=21): Received new remote rate from protocol: 0 (old: -1)
  11. 1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=1): ModesController wants to run mode: Audio (1): aud-off  0k
  12. 1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=2): ModesController wants to run mode: Video (2): vid-off 0x0@0.0  0k
  13. 1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=3): ModesController wants to run mode: Video (3): vid-off 0x0@0.0  0k
  14. 1040458.41 MC I: Conference::calcCommonRate(c=17,ch=3) rate=0
  15. 1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=4): ModesController wants to run mode: Data (4): data-off  0k
  16. 1040458.41 MC I: RemoteParticipant::setRRCap(p=21): Received new remote capset from protocol: Capability table:
1: (1) G.711mu rate=64k ptime(ms)=20 2: (1) G.711a rate=64k ptime(ms)=20 3: (2) H.261 maxbr=1920000 fps-qcif=3000 fps-cif=3000 Simcapset:(0) {1,2}{3}
  1. 1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=1): ModesController wants to run mode: Audio (1): G.711mu  64k
  2. 1040458.41  H323Call I: h323_call::sendOutgoingModesToStack(p=21): Modes sent to  stack: audio: G.711mu, video: vid-off, duo: vid-off, data: aud-off
  3. 1040458.51  H323Call I: h323_call_handler::handleH323CallCnf(p=21, s=1) Incoming  call confirm rate=19200 lang='' dest=[h323Id='xxxxxxx' ]
  4. 1040458.51 MC I: RemoteParticipant::setRRRate(p=21): Received new remote rate from protocol: 1920000 (old: 0)
  5. 1040458.51  H323Call I: h323_call::sendOutgoingModesToStack(p=21): Modes sent to  stack: audio: G.711mu, video: vid-off, duo: vid-off, data: aud-off
  6. 1040458.51 MC I: setCallState(p=21) InCall
  7. 1040458.52 H323Call I: h323_call_handler::handleH323TpeStringAvailableInd(p=21, s=1) Tpe string available indication
  8. 1040458.54 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-raw 1920x1080@59.0  0k ] q= motion, t60=921600
  9. 1040458.62  H323Call I: h323_call_handler::handleH323RtpOpenSessionReq(p=21, s=1)  Open incoming media session (OLC/OLC-ACK, h233.chanid: 8: MC channel: 1)
  10. 1040458.62 H323Call I: h323_call_handler::handleH323RtpDecryptionKeyInd(p=21, s=1) Received decryption key (channel: 8)
  11. 1040458.62 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
  12. 1040458.62 MC I: RemoteParticipant::configureIncomingChannel: Capability table:
7: (1) G.711mu rate=64k ptime(ms)=40  [0]
  1. 1040458.65 DATACTRL I: DataGateCfgReq(ig=18) hdlc=yes
  2. 1040458.67 MediaStreamController I: SC::PlayReq(og=10) path='/sounds/', tone=2
  3. 1040458.68  H323Call I: h323_call::configureIncomingChannelCnf(p=21) Receive media  is set up for channel 8, sending confirm on open back to stack
  4. 1040458.68  H323Call I: h323_call_handler::handleH323RtpOpenSessionReq(p=21, s=1)  Open outgoing media session (OLC/OLC-ACK, h233.chanid: 1: MC channel: 1)
  5. 1040458.68  H323Call I: h323_call_handler::handleH323RtpEncryptionKeyInd(p=21, s=1)  Received encryption key (channel: 1, h323.type: 1)
  6. 1040458.69  MC I: configureOutgoingChannel(p=21, ch=1): Configuring mode : Audio  (1): G.711mu  0k PT(0)  (modescontroller says real is: Audio (1):  G.711mu  64k )
  7. 1040458.71 RTP I: Flux Start FEC Decoder sess: 0
  1. 1040458.71 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) source unmuted
  2. 1040458.72  H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Outgoing media  is set up for channel 1, sending confirm on open back to stack
  3. 1040458.72 H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Sending mic mute indication on startup (channel: 1, type: 1)
  4. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )
  5. 1040458.72 MC I:  configureOutgoingChannel(p=21, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0)  (modescontroller says real is: Audio (1): G.711mu   64k )
  6. 1040458.72 H323Call  I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
  7. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got  mode change on a channel that is not open (mediatype: 2)
  8. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0):  undefined  0k )
  9. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got mode  change on a channel that is not open (mediatype: 4)
  10. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0):  undefined  0k )
  11. 1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got mode  change on a channel that is not open (mediatype: 3)
  12. 1040458.72 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) source unmuted
  13. 1040458.73 H323Call I: h323_call_handler::handleH323MicOn(p=21, s=1) Mic on indication
  14. 1040458.73 MC I: ComasListener::recMicStatus(p=21) ON
  15. 1040458.73 MC I: RemoteParticipant::remoteMicStatus(p=21) unmuted
  16. 1040458.73 H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Not sending openSessionCnf upon send mode change
  17. 1040458.74 RTP I: validateSSRC(sid=0) registering new ssrc (ea0f8401)
  18. 1040458.75 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=218,p=21) [Audio (1): G.711mu  64k ]
  19. 1040463.62 DATACTRL I: FECCCAPSREQ(): received global controller fecc capabilities
  20. 1040463.62 DATACTRL I: fecc_caps(ig=18,og=-1,s=0): updating caps
  21. 1040463.62 H224 !ER tx(p=21): pkt while not ready (so far 2 pkts dropped)
  22. 1040463.63 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
  1. 1040463.63 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 1 w 1920 h 1080

  1. 1040491.57  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
  2. 1040514.20 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  3. 1040514.39 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  4. 1040514.55 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=641/246/4852/158
  5. 1040514.83 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  6. 1040514.92 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=641/246/4852/165
  7. 1040514.97 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  8. 1040515.12 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  9. 1040515.13 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=634/246/4852/165
  10. 1040515.26 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  11. 1040515.41 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  12. 1040515.42 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=628/246/4852/165
  13. 1040515.77 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=628/246/4852/172
  14. 1040516.06 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  15. 1040516.22 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/172
  16. 1040516.57 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/160
  17. 1040516.91 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  18. 1040517.08 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/153
  19. 1040517.59 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/153
  20. 1040518.01 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
  21. 1040518.17 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/153
  22. 1040518.53 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/161
  23. 1040519.04 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/168
  24. 1040519.55 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/153
  25. 1040520.06 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
  26. 1040520.57 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
  27. 1040521.94 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
  28. 1040586.53  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
  29. 1040693.73  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
  30. 1040784.73  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
  31. 1040790.01  H323Call I: h323_call_handler::handleH323RtpCloseSessionReq(p=21, s=1)  Close incoming media session (CLC/CLC-ACK, channel: 8)
  32. 1040790.01 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
  33. 1040790.02  H323Call I: h323_call_handler::handleH323RtpCloseSessionReq(p=21, s=1)  Close outgoing media session (CLC/CLC-ACK, channel: 1)
  34. 1040790.02  MC I: configureOutgoingChannel(p=21, ch=1): Configuring mode : iX (1):  undefined  0k  (modescontroller says real is: Audio (1): aud-off  0k )
  35. 1040790.02 RTP !ER Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) invalid remote RTCP address, suppressing report
  36. 1040790.02 RTP !ER Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) invalid remote RTCP address, suppressing report
  37. 1040790.05 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
  38. 1040790.05 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
  39. 1040790.05 H323Call I: h323_call::configureIncomingChannelCnf(p=21): Not sending openSessionCnf upon receive mode change
  40. 1040790.05 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
  41. 1040790.05 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
  42. 1040790.05 H323Call I: h323_call::configureIncomingChannelCnf(p=21): Not sending openSessionCnf upon receive mode change
  43. 1040790.05  H323Call I: h323_call_handler::handleDiscInd(p=21, s=1) Received  disconnect indication (Cause: 3:21, h323 cause: 31:21)- OtherRemote Q850
  44. 1040790.05 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-off 0x0@0.0  0k ] q= auto, t60=6000
  45. 1040790.05 ModesController I: ModesController::resetRateLimit(ch=2)
  46. 1040790.08 H323Call I: h323_call::affirmIncomingDisconnect(p=21): Incoming disconnect affirmed
  47. 1040790.10 IXUser I: iXController teardownIxChannel: Not connected

=================================================================

audio and video to same remote office using a  C40

=================================================================

Nov 14 14:27:30 (none) main: 3392266.06 MC I: CallParticipantImpl: calledUri: h323:xxx.xxx.xxx.xxx

Nov  14 14:27:30 (none) main: 3392266.06 H323Call I:  h323_call::makeOutgoingCall(p=129): Sending call request to stack  (rate=1920000 srcName='', src uri='h323:xxx.xxx.xxx.xxx' src  e164='xxxxxxxxxxxxxx' dest='xxx.xxx.xxx.xxx')

Nov  14 14:27:30 (none) main: 3392266.06 MC I:  RemoteParticipant::proposeMode(p=129, ch=1): Did not find mixer ((nil))  or channel (0x499cad9c)

Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::propose60fpsThreshold(p=129, ch=1): Did not find  mixer ((nil)) or channel (0x499cad9c)

Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::reevalRefMode(p=129,ch=1) set ref [Audio (1): G.711a  64k ] q= auto, t60=6000

Nov 14 14:27:30 (none) main: 3392266.07 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-off 0x0@0.0  0k ] q= auto, t60=6000

Nov 14 14:27:30 (none) main: 3392266.07 MC I: RemoteParticipant::reevalRefMode(p=129,ch=3) set ref [Video (3): vid-off 0x0@0.0  0k ] q= auto, t60=6000

Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::proposeMode(p=129, ch=4): Did not find mixer ((nil))  or channel (0x4994357c)

Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::propose60fpsThreshold(p=129, ch=4): Did not find  mixer ((nil)) or channel (0x4994357c)

Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::reevalRefMode(p=129,ch=4) set ref [Data (4):  H.224-HDLC  64k ] q= auto, t60=6000

Nov 14 14:27:30 (none) main: 3392266.07 MC I: MediaServerAction(): InputGate(ig=49) creation took 228 miliseconds

Nov  14 14:27:30 (none) main: 3392266.28 H323Call I:  h323_call_handler::handleH323AlertInd(p=129, s=1): Incoming call alert  indication

Nov 14 14:27:30 (none) main: 3392266.45 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4575

Nov 14 14:27:31 (none) main: 3392266.80 MediaStreamController I: SC::PlayReq(og=12) path='/sounds/', tone=2

Nov  14 14:27:31 (none) main: 3392266.89 MC I:  RemoteInputGateImpl::setIncomingModeReport(ig=43,p=129) [Audio (1):  aud-off stereo  0k ]

Nov 14 14:27:31 (none) main: 3392266.98 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4578

Nov 14 14:27:31 (none) main: 3392267.50 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4575

Nov 14 14:27:34 (none) main: 3392270.47 H323Call I: h323_call_handler::handleH323CapsetInd(p=129, s=1) Received new capset

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::setRRRate(p=129): Received new remote rate from  protocol: 0 (old: -1)

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=1): ModesController wants to  run mode: Audio (1): aud-off  0k

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=2): ModesController wants to  run mode: Video (2): vid-off 0x0@0.0  0k

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=3): ModesController wants to  run mode: Video (3): vid-off 0x0@0.0  0k

Nov 14 14:27:34 (none) main: 3392270.47 MC I: Conference::calcCommonRate(c=1,ch=3) rate=0

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=4): ModesController wants to  run mode: Data (4): data-off  0k

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::setRRCap(p=129): Received new remote capset from  protocol: Capability table:

Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=1): ModesController wants to  run mode: Audio (1): G.711mu  64k

Nov  14 14:27:34 (none) main: 3392270.48 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: vid-off, duo: vid-off, data: aud-off

Nov  14 14:27:34 (none) main: 3392270.57 H323Call I:  h323_call_handler::handleH323CallCnf(p=129, s=1) Incoming call confirm  rate=19200 lang='' dest=[h323Id='ARVATO' ]

Nov  14 14:27:34 (none) main: 3392270.57 MC I:  RemoteParticipant::setRRRate(p=129): Received new remote rate from  protocol: 1920000 (old: 0)

Nov  14 14:27:34 (none) main: 3392270.57 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: vid-off, duo: vid-off, data: aud-off

Nov 14 14:27:34 (none) main: 3392270.57 MC I: setCallState(p=129) InCall

Nov  14 14:27:34 (none) main: 3392270.58 H323Call I:  h323_call_handler::handleH323TpeStringAvailableInd(p=129, s=1) Tpe  string available indication

Nov  14 14:27:34 (none) main: 3392270.65 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open incoming  media session (OLC/OLC-ACK, h233.chanid: 8: MC channel: 1)

Nov  14 14:27:34 (none) main: 3392270.66 H323Call I:  h323_call_handler::handleH323RtpDecryptionKeyInd(p=129, s=1) Received  decryption key (channel: 8)

Nov 14 14:27:34 (none) main: 3392270.66 H323Call I: h323_call_handler::handleH323IncMode: incoming mode

Nov 14 14:27:34 (none) main: 3392270.66 MC I: RemoteParticipant::configureIncomingChannel: Capability table:

Nov 14 14:27:34 (none) main: 3392270.67 DATACTRL I: DataGateCfgReq(ig=1) hdlc=yes

Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call::configureIncomingChannelCnf(p=129) Receive media is set up  for channel 8, sending confirm on open back to stack

Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open incoming  media session (OLC/OLC-ACK, h233.chanid: 7: MC channel: 2)

Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call_handler::handleH323RtpDecryptionKeyInd(p=129, s=1) Received  decryption key (channel: 7)

Nov 14 14:27:34 (none) main: 3392270.67 H323Call I: h323_call_handler::handleH323IncMode: incoming mode

Nov 14 14:27:34 (none) main: 3392270.68 MC I: RemoteParticipant::configureIncomingChannel: Capability table:

Nov 14 14:27:34 (none) main: 3392270.68 VIDEOCTRL-0 I: (proxy,161) maximum number of framestorage slices 2

Nov  14 14:27:34 (none) main: 3392270.70 MC I:  VideoInputGateImpl::inputGateConfigState(ig=46): DecoderConfig[46]:  maxMbps: 9000 maxWidth: 352 maxHeight: 288 memsize: 35348904

Nov  14 14:27:35 (none) main: 3392270.71 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open outgoing  media session (OLC/OLC-ACK, h233.chanid: 1: MC channel: 1)

Nov  14 14:27:35 (none) main: 3392270.71 H323Call I:  h323_call_handler::handleH323RtpEncryptionKeyInd(p=129, s=1) Received  encryption key (channel: 1, h323.type: 1)

Nov  14 14:27:35 (none) main: 3392270.71 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )

Nov 14 14:27:35 (none) main: 3392270.72 RTP I: Flux Start FEC Decoder sess: 0

Nov 14 14:27:35 (none) main: 3392270.74 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted

Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Outgoing media is set up  for channel 1, sending confirm on open back to stack

Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Sending mic mute  indication on startup (channel: 1, type: 1)

Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )

Nov  14 14:27:35 (none) main: 3392270.74 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 2)

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 4)

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 3)

Nov 14 14:27:35 (none) main: 3392270.75 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted

Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change

Nov 14 14:27:35 (none) main: 3392270.76 H323Call I: h323_call_handler::handleH323MicOn(p=129, s=1) Mic on indication

Nov 14 14:27:35 (none) main: 3392270.76 MC I: ComasListener::recMicStatus(p=129) ON

Nov 14 14:27:35 (none) main: 3392270.76 MC I: RemoteParticipant::remoteMicStatus(p=129) unmuted

Nov  14 14:27:35 (none) main: 3392270.77 H323Call I:  h323_call::configureIncomingChannelCnf(p=129) Receive media is set up  for channel 7, sending confirm on open back to stack

Nov 14 14:27:35 (none) main: 3392270.78 RTP I: validateSSRC(sid=0) registering new ssrc (bbf62201)

Nov 14 14:27:35 (none) main: 3392270.79 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=43,p=129) [Audio (1): G.711mu  64k ]

Nov 14 14:27:35 (none) main: 3392270.90 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-raw 1920x1080@30.0  0k ] q= motion, t60=921600

Nov  14 14:27:35 (none) main: 3392270.90 MC I:  RemoteParticipant::modeChanged(p=129, ch=2): ModesController wants to  run mode: Video (2): H.261 352x288@30.0  1856k

Nov  14 14:27:35 (none) main: 3392270.90 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: H.261, duo: vid-off, data: aud-off

Nov  14 14:27:35 (none) main: 3392270.90 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )

Nov  14 14:27:35 (none) main: 3392270.90 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0)  (modescontroller says real is: Audio (1): G.711mu   64k )

Nov 14 14:27:35 (none) main: 3392270.91 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted

Nov  14 14:27:35 (none) main: 3392270.91 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change

Nov  14 14:27:35 (none) main: 3392270.97 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open outgoing  media session (OLC/OLC-ACK, h233.chanid: 2: MC channel: 2)

Nov  14 14:27:35 (none) main: 3392270.98 H323Call I:  h323_call_handler::handleH323RtpEncryptionKeyInd(p=129, s=1) Received  encryption key (channel: 2, h323.type: 2)

Nov 14 14:27:35 (none) main: 3392270.98 MC I: configureOutgoingChannel(p=129, ch=2): Configuring mode : Video (2): H.261 0x0@0.0 0k PT(31)  (modescontroller says real is: Video (2): H.261 352x288@30.0  1856k )

Nov 14 14:27:35 (none) main: 3392270.98 MediaStreamController I: creating Video Output Gate with diffServ=0

Nov  14 14:27:35 (none) main: 3392270.99 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:35 (none) main: 3392270.99 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:35 (none) main: 3392271.00 H323Call I:  h323_call_handler::handleH323FlowControl(p=129, s=1) Received flow  control on channel 'video' (rate: 1856000)

Nov 14 14:27:35 (none) main: 3392271.01 RTP I: TrafficCtrl: Used existing entry (main): id: 2, tcid: 65568

Nov  14 14:27:35 (none) main: 3392271.02 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video

Nov 14 14:27:35 (none) main: 3392271.02 MediaStreamController !ER MixerVideo::action: wrong state

Nov 14 14:27:35 (none) main: 3392271.29 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-raw 1920x1080@30.0  0k ] q= motion, t60=921600

Nov  14 14:27:35 (none) main: 3392271.36 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Outgoing media is set up  for channel 2, sending confirm on open back to stack

Nov  14 14:27:35 (none) main: 3392271.36 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )

Nov  14 14:27:35 (none) main: 3392271.37 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )

Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp  92.39.20.156:3232/92.39.20.156:3233 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Video (2): H.261 0x0@0.0  0k PT(31) )

Nov 14 14:27:35 (none) main: 3392271.37 MC I: configureOutgoingChannel(p=129, ch=2): Configuring mode : Video (2): H.261 0x0@0.0 0k PT(31)  (modescontroller says real is: Video (2): H.261 352x288@30.0  1856k )

Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )

Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 4)

Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )

Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 3)

Nov 14 14:27:35 (none) main: 3392271.38 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted

Nov  14 14:27:35 (none) main: 3392271.38 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:35 (none) main: 3392271.38 RTP I: RtpSession_FlowRateReq,  (sid=2) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:35 (none) main: 3392271.38 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change

Nov  14 14:27:35 (none) main: 3392271.38 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change

Nov 14 14:27:36 (none) main: 3392271.81 RTP I: validateSSRC(sid=2) registering new ssrc (0b0afb01)

Nov 14 14:27:36 (none) main: 3392271.82 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:36 (none) main: 3392271.85 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=46,p=129) [Video (2): H.261 352x288@0.0  0k ]

Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1

Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 0 w 1280 h 720

Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1

Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 8 w 1280 h 720

Nov  14 14:27:36 (none) main: 3392272.58 H323Call I:  h323_call_handler::handleH323FlowControl(p=129, s=1) Received flow  control on channel 'video' (rate: 1856000)

Nov 14 14:27:37 (none) main: 3392272.90 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=46,p=129) [Video (2): H.261 352x288@24.97  0k ]

Nov  14 14:27:37 (none) main: 3392273.03 TxRateAdaption I:  VideoOutputGateImpl::updateDownspeed(og=47): reportInital mediarate =  1856000 bit/s

Nov  14 14:27:37 (none) main: 3392273.03 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:37 (none) main: 3392273.03 RTP I: RtpSession_FlowRateReq,  (sid=2) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1

Nov  14 14:27:38 (none) main: 3392274.02 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video

Nov  14 14:27:38 (none) main: 3392274.12 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video

Nov 14 14:27:38 (none) main: 3392274.46 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:40 (none) main: 3392276.01 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:40 (none) main: 3392276.54 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:41 (none) main: 3392277.66 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:48 (none) main: 3392283.98 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:49 (none) main: 3392285.42 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:50 (none) main: 3392285.94 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Nov 14 14:27:52 (none) main: 3392288.49 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

Everyone's tags (4)
5 REPLIES 5
Enthusiast

SX20 has no video but c40 does

Hi,

Can you list the devices involved in the call with the Sx20? Is there a VCS, MCU, etc ?? What is the far end device where you're attempting to make the call?

The logs provided are definitely good but they do not contain the call debugging and hence it would not be possible to find out the root cause. Also we do not recommend customers to paste configuration and logs on this public forum. Hence, we can help you to check basic things first which could be wrong and if we see that it requires advanced troubleshooting, we would recommend you open a TAC case.

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
Beginner

SX20 has no video but c40 does

thanks for reply.

there are no  VCS/MCU or gatekeepers involved. Just using H323 to make direct external calls using ip address.

The other end is a either a Polycom VSX 7000 or HDX 7000.

Should have said we have two SX20 and two C40's and both the SX20's connect with audio only whereas the C40's connect correctly with audio and video.  Obviously something has changed since they were working before. Its unlikely that a configuration change has been made on the local SX20 ( would any config changes be in a log file?), so i dont know if the remote endpoint has changed anything  ( ie, would changing something like the h323 id or e164 possiby cause an issue on an SX20 but not on a C40).

So i was hoping someone might know if the SX20 behaves differently to the C40 in someway that might cause this or does the log file show the reason why no video is being sent/received?

Highlighted
Beginner

Hi,

Hi,

I 've had this issue before several times, there was two root causes encountered:

1-  Video Codec mismatch

2- Not enough bandwidth for video hence the audio only

Check the video codecs on the participants and check if the video bandwidth is enough for this video call, try lowering the bitrate  of the call and see if the issue is resolved.

Hope this will help.

Best regards,

Amine

Beginner

Hi MubashshirI am having a

Hi Mubashshir

I am having a similar no video in one direction problem.

Is there a document which details the common errors found in these logs files and what the fix could be?

This would reduce the number of TAC cases we have to log as this would help us to understand the log files.

Cheers

Think with Portals
Engager

The basic rule is: deploy the

The basic rule is: deploy the endpoint with a call control and make sure no network element is messing with the signaling.

 

You will find many threads in this forum about missing media.

 

Besides that, if you need help, please open a new thread and clearly describe your issue.

 

Re-read your post before sending it and ask yourself if some one who does not know

anything about it would be able to understand it.

 

 

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