i have an autonomous SX20 (not gatekeeper registration) which i´m using to call differente end devices (Polycom and LifeSize) via H.323.
The thing is ... how can i configure this device hostname so the other end devices see that info when they received a new call instead of the SX20 ip address?
I´ve tried everything but it´s not working >_<
Thanks in advance.
Hello Soporte -
Do you have the system name filled in?
System Configuration > SystemUnit > Name
Or H323 ID?
System Configuration > H323 > H323Alias > ID
Note: When H323 ID is used, system name gets overridden.
yes, systemUnit is set, and i´ve put the same value in the H323Alias but the other devices are seeing only the IP Address.
Maybe it´s a problem in those other devices (if the Polycom calls the LifeSize they see each others name correctly), but i´d like to be sure that my part is ok.
Thanks for your answer.
Oh, i didn´t know that. So an intermediate gatekeeper is mandatory?
We do not have one.
I thought it was possible because the LifeSize Telepresence device is not using a gatekeeper and it shows its hostname.
Thanks a lot
On Individual devices, it would show its own name but during the point to point call - It will show only IP address as Gatekeeper is the device which faciliates the conversion of IP address into alias/E164# /H323 ID etc.
So, if you dont have Gatekeeper - I Dont think you would be able to see system name on the machines.
Hope this helps.
Please rate the answer if it helps.
We´ve tried different options with strange outcomes:
- H.323 direct call with H.323Alias ID --> If we put a number it shows the number. If we put a text it shows the IP.
- H.323 multiconference with H.323AliasID --> It always shows the IP
- Using SIP direct call it shows the hostname correctly (but we need H.323 for multiconference).
Does it make any sense for you guys?