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JS Beginner
Beginner

SX20 problem

Here’s the situation:

  • •1)      Singapore SX20 call to UK SX20 (vice versa) – Good quality on both units
  • •2)      China SX20 call to UK SX20 (vice versa) – Good quality on both units
  • •3)      Singapore SX20 call to China SX20 (vice versa) – Good quality on SG unit but poor pixelated quality on the China unit.

Initially I thought it to be something to do with the internet line, but it turns out not to be as calls from China to UK are excellent.

Same results even after connecting the unit directly to the router. Any advice to the possible problem?

2 REPLIES 2
Highlighted
Beginner

SX20 problem

i still think there is any connectivity/Bandwidth issue.

1) if you have option to shuffle systems at Singapor and China.whats system stats says regarding letancy/jitters etc.

2) get thirdparty standard video conferencing software installed on laptop and check call between SG and China.

3) Did you test at different timings.

4) is the connectivity is dedicated for VC.

Regards

saad

JS Beginner
Beginner

SX20 problem

Tested at different timing, and the problem still exist.

Irregardless, whether the connection is dedicated or connect to the network, China VC still facing pixelated video quality.


However, when doing 3-way calling, there is no issue on the quality.

any other troubleshooting can advise.

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