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SX20 remote limit range if connect LAN

Hallo all,

I have issue, suddenly SX20 device only responding to remote control (TRC V) from specific angle to the device (around 30-45 degree) and limited range (less than 1 meter) when it connected to LAN, but if the codec didn’t connect to LAN, remote looks fine and normal.

We tried to restart SX20 and change the remote control batteries but to no avail.

Is there any miss configuration at the codec?

SX20 using software version TC7.3.18bd50440

attached configuration SX20

Please help, Kindly provide us with solution for this issue

Thanks.

1 REPLY 1
VIP Advisor

Re: SX20 remote limit range if connect LAN

There isn't anything in the configuration that will affect this.

Are you testing on-LAN and off-LAN with the codec in the exact same location and position?

Is there a Cisco Camera connected?  Is the Camera Connected in both your testing scenarios? (the IR receiver in the camera will be used if connected correctly instead of the IR receiver located in the power button on the SX20).

Wayne
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