SX20 restarting during connection-

[Visualcom23]

We have a customer that has a SX20 that reboots as soon as they connect to an other endpoint.

I know there are some kind of clock that needs to be synced in order for a connection to funktion properly, but I've forgotten how to force them to sync.

Does anybody here know of this issue and how to solve it?

Thanks in advance.

/Olof Johansson

[Danny De Ridder]

Hello,

you can try this command to set the clock from root. Login as admin and set the root password using :

systemtools rootsettings on password

And the login as root to set date.

[dderidde-sx20:~] $ date 121215242012

Wed Dec 12 15:24:00 CET 2012

[dderidde-sx20:~] $

Feed the date to the hwclock.

[dderidde-sx20:~] $ hwclock --systohc

[dderidde-sx20:~] $ tsh

Welcome to dderidde.sx20

Cisco Codec Release TC5.1.5.297625

SW Release Date: 2012-11-16

OK

And then set NTP to get your clock synced automatically!

xConfiguration NetworkServices NTP Mode: Manual

xConfiguration NetworkServices NTP Address: "drop.cisco.com"

You need to have vaild NTP server!

Which release do you use on SX20? I would recommend you load latest TC5.1.5.

[Visualcom23]

Hello,

I tried the commands as you sugested.

I haven't been able to confirm if it worked or not, the customer is not available right now.

We are a bit aprehensive in upgrading to TC5.1.5 yet beacuse we have encountered some problems with it in our own systems.

I will however uppgrade to TC5.1.4.

Thank you for the guide!