I see that for a major software upgrade such as TC5 to TC6 requires a release key. I am having difficulties trying to locate information on how one can obtain this key. Can someone shed some light?
you can get release key from the below link:
you need to have ciso login
or you can open a case with licensing on email@example.com
Thanks for the quick response Amit. I checked the link and my Shipped SW TC5.1.3 is also the only option available for Upgrade to. I don't see an option for TC6. Do I need to email firstname.lastname@example.org at this point?
is your service contract is shown as active ?
you device need to be under contract for obtaining release key. in case, it is under contract, please open case with licensing team
It looks like we need to renew our service contract. What is the correct part # of the service level / contract for this product? I'm having trouble finding the correct service in SCC.
I have the same problem.
We have a SX 20 in our showroom, without service contrat, and we want upgrade to the TC 6.2 version.
Does anyone know the sku to buy the upgrade ?
Thanks for your answers
Due to vulnerabilities you can get TC6.1 for free :
Cisco TelePresence TC and TE Software contain two vulnerabilities in the implementation of the Session Initiation Protocol (SIP) that could allow an unauthenticated remote attacker to cause a denial of service (DoS) condition.
Additionally, Cisco TelePresence TC Software contain an adjacent root access vulnerability that could allow an attacker on the same physical or logical Layer-2 network as the affected system to gain an unauthenticated rootshell.
Cisco has released free software updates that address these vulnerabilities. Workarounds that mitigate the Cisco TelePresence TC and TE Software SIP Denial of Service vulnerabilities are available. This advisory is available at the following link:
My problem is that our SX20 is in TC 5.0 version without service contract, so i think i have to subsribe de service contrat to upgrade it in TC 6.2.
But with which sku ?
I think this vunerability means that even if you are out of contract, you will be able to get the upgrade. We have C series unit on TC4.x and TC5.x (possibly even TC3.x!!) - some of which are out of contract, but the more I read the post, the more I believe I will be able to upgrade these unit to TC6.1 at the very least.
Hi Gilles / Chris,
Yes, with that Security Advisory, you will be able to get a "free" upgrade to TC6.1, even without a service contract on your device(s). You will, as per the notes in the advisory, need to conatct the TAC, with the serial numbers of your devices and the link to the Security Advisory as proof that you're entitled to the upgrade, and you should then receive the release keys for the newer software version.
Note: this will get you to a recent software release, but does not mean you will be entitled to further updates for free. To ensure you are able to get future updates, it is recommended that you take out a service contract on your device(s).
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