SX80 not saving SIP server config after reboot

[johnnywan]

We have a SX80 that when we go in and set the SIP server to the CUCM and save it will remain until we reboot. For example, we set the SIP server to ccm1.domain.edu then if the system gets rebooted it "defaults" back to ccm1 with no domain information. We are on the latest TC. Thanks in advance.

[George Thomas · Accepted solution]

With CUCM, the SIP server settings need to be made from CUCM and not on the endpoint itself. Each time an endpoint reboots, it downloads the configuration from CUCM and whatever you set on the endpoint will be overwritten. If you need to set a different CUCM IP, you will need to change the CallManager group under the Device pool and apply that device pool to the SX80 in CUCM.

[johnnywan]

Yeah thanks George. That is what I was finding. The Server defined in CUCM was set to a hostname and not IP. Thanks for your response.