cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
449
Views
0
Helpful
3
Replies

Tandberg EX90 restarts while in a video conference

Hi,

 we have a Cisco tandberg EX90 that restarts while in a video conference

 

anyone experienced this issue before?

Everyone's tags (2)
3 REPLIES 3
Highlighted

Re: Tandberg EX90 restarts while in a video conference

I've seen similar issues in the past, usually related to issues within the software. Last time I had an endpoint restart mid-call, I was running TC7.3.2 and it was due to incoming audio packets, fix for it was in TC7.3.3.
What software version is the EX90 running?
Can you give us more information and details as to what is happening, when it's happening, etc?
Highlighted

Re: Tandberg EX90 restarts while in a video conference

Hi,

 

it is running TC7.3.2 at the moment

 

it happens randomly, sometimes it happens after 5 minutes and sometimes it happens after 15 minutes ..

it just falls out (like someone pulls out the powerplug) and then restarts.

 

first i will update to TC7.3.3 to see if it will fix the problem 

 

Thanks!

Highlighted

Re: Tandberg EX90 restarts while in a video conference

You're running the same software version that I was when out endpoints would intermittently restart during video conferences, recommend you upgrade to TC7.3.3 or even to the latest version which is TC7.3.12.
CreatePlease to create content