10-15-2012 02:15 PM - edited 03-17-2019 11:58 PM
Does anyone know how to recover a lost password for an MXP 1000?
Or how to reset to factory defaults?
There is no console port.
TIA
Solved! Go to Solution.
10-15-2012 04:36 PM
Try this (I haven’t use this method for a while and don’t have T1000MXP with me to re-verify but should work), but please note this process will remove option keys (both BW and Feature option key a part of factory reset on Codec) therefore if you don’t have backup option key you will then require to contact Cisco license team or retrieve keys from on-line.
1000MXP should restart automatically and boot up with factory default parameter
10-15-2012 02:31 PM
Hi Tia,
You should be able to use the remote to factory reset the unit by navigating through the menus. For more information please check the screenshot below:
You can refer to the following information in MXP Administrative Guide Page 19.
Hope this helps.
Regards,
Mubashshir Akhtar
10-15-2012 02:40 PM
Thanks for the quick response.
But that menu is also password protected, and I do not have that PW either.
10-15-2012 04:36 PM
Try this (I haven’t use this method for a while and don’t have T1000MXP with me to re-verify but should work), but please note this process will remove option keys (both BW and Feature option key a part of factory reset on Codec) therefore if you don’t have backup option key you will then require to contact Cisco license team or retrieve keys from on-line.
1000MXP should restart automatically and boot up with factory default parameter
10-16-2012 03:50 AM
Thanks for the response.
The MXP 1000 does not have a front button panel. (I've attached a picture)
It does have one button on it - to toggle headset on/off.
I tried holding that button down then powering up. Then use the remote to enter - 1 #
But no luck. Still comes up with existing config.
Unfortunately I do not have Smartnet on it.
Just a unit I was planning to use at home.
10-16-2012 03:55 AM
Apologies not clear explanation, the headset on/off button is located below the speaker (showing in red circle).
And “Press 1 then # key on front panel” supported to use remote controller.
10-16-2012 03:59 AM
You are correct - Thank you very much.
I tried a few more times and was successful.
Just took three hands to make it all work.
10-16-2012 04:20 AM
Great, and thanks for sharing the result which will be useful reference for other as well.
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