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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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TC Software Now in Maintenance Mode

FYI, I noticed the below statement at the bottom of the MX800 Dual announcement, appears the TC software for C/EX/older MX series is now in maintenance mode, and only be updated with security and bug fixes which means the last major release of TC software is most likely TC7.  It also means that the endpoints noted in the statement will have a new series of software with an abbreviation of "CE" starting with version 8 instead of continuing to use TC as it currently is now.  In that announcement there is some information regarding the Collaboration Endpoint Software and it's features, also including full Proximity support.

*Products supporting the Collaboration Endpoint Software 8.0 platform include the SX10, SX20, SX80, MX200 G2, MX300 G2, MX700, MX800 Single and MX800 Dual. The TC platform will now be on maintenance mode for security and bug fixes only.

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Collaborator

Not surprising considering

Not surprising considering all of the C-series are now EOS/EOL, anyways, what really caught my attention was this one: "Intelligent Proximity will also enable wireless content sharing from Macs and PCs" - which is absolutely brilliant - or, it would be if they got rid of, or somehow restricted call control access. Having said that, they might have dealt with that as well in CE8.

/jens

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VIP Advisor

And hopefully the

And hopefully the websnapshots will work properly again in CE8... now we just have to wait for it... it's been over 6 months since it was originally talked about - here's hoping it is coming soon, and gives us some benefit.

Wayne
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Wayne
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Collaborator

Yeah, but that won't help,

Yeah, but that won't help, unfortunately, with the snapshot issue on our large fleet of C-series systems since CE is for SX series only. :(

/jens

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VIP Advisor

True. We will have that issue

True. We will have that issue to start with, but as a lot of out C60 deployments are reaching 6-7 years old, we're starting to look at hardware refreshing all those installations - so the CE8+ would help with those. We've also been starting to use a lot of SX20s in a low-cost solution, so it's an option for those. But there it all depends on whether they're changing the APIs at all with the revised software too as that could break lots. 

 

Guess we'll have to wait and see in the coming weeks/months. 

 

Wayne

Wayne
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From my understanding (and I

From my understanding (and I could be wrong) CE software is the continuation of TC software for the current generation of endpoints, this due to the maturity of the TC software allowing for CE to have a good base to build on.

Collaborator

Yup, it's all about

Yup, it's all about "Collaboration Endpoints" aka SX-series, which is understandable considering C-series is EOS/EOL. Cisco stopped shipping them only 2 weeks or so ago.

Bit of a bummer really as the C40 is/was a brilliant workhorse, but now we have to put SX80, which is an overkill to put it mildly, in rooms where we would normally use C40. And no, SX20 is not a suitable replacement due to lack of inputs. :(

/jens

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VIP Advisor

We were initially reluctant

We were initially reluctant to go with the SX20 due to the limited inputs (audio and video), but, with a bit of extra hardware, we've managed to cobble together a design that has multiple cameras via an external Picture-in-Picture inserter (Extron DVS-605) and multiple mics through external BIAMP DSPs.  That way, then endpoint itself doesn't have to do much at all apart from make the call.  Has just about halved our standard install cost.

For the more advanced rooms, that need a lot more functionality, we're using the SX80s (now that we can't get the C60) - the C40 didn't work for us as they didn't support compositor.  The cost of those rooms is now less than we were paying previously as well as the SX80 is priced a lot lower than the C60 was (C90 functionality at a sub-C40 price).

Wayne
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Wayne
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