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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

TelePresence call with Cius

I've got a Cius registered to the same CUCM (v7.1.5) as the CTS endpoints.

When I place a call, it's audio only.

Any suggestions what more is needed?

Other components are CTSMAN and CTMS.

Sent from Cisco Technical Support iPad App

6 REPLIES 6
Enthusiast

TelePresence call with Cius

You cannot make the call because the CIUS does not speak TIP.  Prior to version 1.7.4, CTS endpoints would not do a standards based SIP call, only TIP.  As of 1.7.4, this call will work.

You will need to upgrade CUCM to at least 8.5(1) and your CTS endpoints to at least 1.7.4 for this call to work.

Thanks, Jeff

Beginner

Re: TelePresence call with Cius

Thanks, I understand the TIP part (should have known that one) However, documentation says the Cius would work on CUCM 7.1.5

Or is this in audio-only mode?

Sent from Cisco Technical Support iPad App

Beginner

Re: TelePresence call with Cius

pfff, now I need a ES from Cisco TAC because CTS 1.7.4 needs a specific patch for CUCM 7.1.5 because of a bug...

Personally, I find in a lot of work to get a Cius working

Sent from Cisco Technical Support iPad App

Enthusiast

TelePresence call with Cius

CIUS probably works on CUCM 7.1.5, however, it cannot make a video call to a CTS endpoint unless the CTS is running at least 1.7.4 and CUCM is running at least 8.5.  Otherwise, the CTS endpoint will only negioate a TIP call.

Check this out:

http://www.cisco.com/en/US/docs/telepresence/interop/interop_1_7_4.html#wp93128

Thanks, Jeff

Beginner

Re: TelePresence call with Cius

Just made a succesfull call with CUCM 7.1.5 and CTS endpoints running 1.8.0.

Call between Cius and CTS500.

CUCM 8.5 or higher is not required...

Sent from Cisco Technical Support iPad App

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Contributor

TelePresence call with Cius

What did you have to do to make this work?  I've got 2 CTS 1300's that I'd like to call to/from my Cius units.  I'm running 7.1(5) UCM, 1.8.0 on my CTS units, and latest non-beta Cius image. 

--greg

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