02-25-2018 02:59 PM - edited 03-18-2019 01:54 PM
So my Cisco EX60 keeps rebooting during calls to anyone, the timing it does it at is random.
I've read through here that there was some issues with firmware upgrade 7.3.2, I upgraded from that since reading the discussion and I am still having the same problem.
My current firmware version 7.3.12.
Can anyone explain to me why this is still happening or could be the same bug from the last version?
02-25-2018 09:03 PM
There is a bug with TC7.3.2 where endpoint can't unexpected restart in the middle of a call, see CSCun36225. I've faced that bug myself with all of our systems, and since upgrading, I haven't seen any similar issues since. Does the endpoint logs provide any information?
02-26-2018 07:48 AM
When the VTC rebooted, they were no event logs for the crash and the call history did not log the call when it crashed. Could there be a bug issue with the new firmware for ex60's 7.3.12?
02-28-2018 08:27 PM
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